Knowledge Base

  1. Android and iPhone app 

    1. What are the benefits of using the iPhone/iPad app (Pix-Star Snap)?
    2. How can I find and download the Pix-Star app for Android or iPhone/iPad?
    3. Using the Pix-Star Snap app for iPhone / iPad I can't see all my pictures why?
    4. Wrong language in iPhone/iPad app (French instead of English), how to solve?
  2. Bluetooth and others 

    1. Connect Ethernet cable (RJ-45) to my Pix-Star: which USB-to-ETHERNET dongle to use?
    2. iPhone cannot send pictures by Bluetooth
  3. External providers - RSS 

    1. I have problem connecting picasa / google plus, the "wheel" keeps turning, never ends.
    2. Can I access my pictures stored inside Snapfish?
    3. Some of my friends' album don't show up when i try to link facebook albums, how to solve this?
    4. FACEBOOK, special requirement from Facebook to have update working on the long term.
    5. Is it possible to access photos from Amazon Cloud Drive?
  4. First use 

    1. How can I manage several Pix-Star frames from one single account?
    2. How can I get my Facebook, Picasa and FlickR pictures to show up on my Pix-Star?
    3. What should I do to start using my Pix-Star?
    4. How to ADD/REMOVE the weather on my Pix-Star?
    5. How to delete the default pictures (stock photo) that come with my Pix-Star?
  5. General FAQ 

    1. Where can I download an electronic version of the User Manual?
    2. Can I link more than one external account (Facebook, Google +, FlickR...) to my Pix-Star?
    3. Once I exit a slideshow, is there a way to launch directly the same slideshow?
    4. Can it play VIDEO?
    5. Are we able to connect this up to a larger screen?
  6. Multi-frame group account 

    1. How can i get my pictures to the new group folders without starting from scratch?
  7. Photo-mails 

    1. Can it receive photo-mails when turned off or in sleep mode?
    2. How can I change the email address of my Pix-Star?
    3. I am not receiving photos sent by e-mail to my Pix-Star account / email address!
    4. What is this “Inbox Folder Mode” to automatically save photo-mails in folders based on sender’s email address?
    5. Why when emailing pictures from my Picasa account, the photos look small on the Pix-Star screen?
  8. Slide Show 

    1. How to activate the random mode in the slide show?
    2. Pictures display too small on the screen, why?
    3. How to remove the date and time display on the slide show?
    4. Why my Pix-Star photoframe slide show does not show all the pictures, especially Web albums and weather?
    5. Is there a mode showing several pictures at a time on the screen (collage)?
  9. UPnP/DLNA 

    1. Configuration to be adjusted when using UPnP/DLNA with Actiontec MI424 WR
    2. How to avoid Pix-Star UPnP DLNA connection problems when using NetGear ReadyNAS 1000S – 1100 series
    3. How to configure TVersity UPnP/DLNA server to work with my Pix-Star?
    4. How to solve problem when upgrading to Twonky version 7.3?
    5. Which UPnP/DLNA server is the best to use with my Pix-Star?
  10. Web Radio and Bluetooth 

    1. How to play web radios from my Pix-Star?
    2. Can you suggest a reference of a bluetooth USB dongle that works well with Pix-Star?
    3. Want even better audio and sound on your Pix-Star? Try connecting a USB speaker.
  11. Wi-Fi Connection 

    1. I get error message “ERROR, RETURN AND HTML PAGE” after connecting Wi-Fi, what does this mean?
    2. CHECK LIST if your frame is not receiving pictures by email or shows as ‘OFFLINE’ on the pix-star.com web site
    3. Connecting to CISCO LINKSYS E Series E1000 E1200 E1500 E2500 E3200 E4200 do NOT use the ‘GUEST’ access
    4. Wi-Fi connection between Pix-Star and D Link DIR 615 H/W rev. C, router SOFTWARE UPDATE needed
    5. Qwest / Netopia 3347 router (Motorola) special configuration to work with Pix-Star
  12. All articles 

    1. Can it receive photo-mails when turned off or in sleep mode?
    2. How can I manage several Pix-Star frames from one single account?
    3. How to activate the random mode in the slide show?
    4. Where can I download an electronic version of the User Manual?
    5. I get error message “ERROR, RETURN AND HTML PAGE” after connecting Wi-Fi, what does this mean?

Feedback and Knowledge Base