Knowledge Base

  1. Android and iPhone app 

    1. What are the benefits of using the iPhone/iPad app (Pix-Star Snap)?
    2. How can I find and download the Pix-Star app for Android or iPhone/iPad?
    3. Using the Pix-Star Snap app for iPhone / iPad I can't see all my pictures why?
    4. Wrong language in iPhone/iPad app (French instead of English), how to solve?
  2. Bluetooth and others 

    1. Connect Ethernet cable (RJ-45) to my Pix-Star: which USB-to-ETHERNET dongle to use?
  3. External providers - RSS 

    1. Can I access my pictures stored inside Snapfish?
    2. Some of my friends' album don't show up when i try to link facebook albums, how to solve this?
    3. Is it possible to access photos from Amazon Cloud Drive?
    4. Can I access pictures stored inside iCloud (from Apple)?
    5. How to make sure my Photo RSS feed works inside the frame?
  4. First use 

    1. How can I manage several Pix-Star frames from one single account?
    2. How can I get my Facebook, Google Photos and FlickR, etc... pictures to show up on my Pix-Star?
    3. What should I do to start using my Pix-Star?
    4. How to ADD/REMOVE the weather on my Pix-Star?
    5. Can't find the stand to mount at the back fo the frame!
  5. General FAQ 

    1. Where can I download an electronic version of the User Manual?
    2. Can I link more than one external account (Facebook, Google Photos, FlickR...) to my Pix-Star?
    3. Once I exit a slideshow, is there a way to launch directly the same slideshow?
    4. Can it play VIDEO?
    5. Are we able to connect this up to a larger screen?
  6. Multi-frame group account 

    1. How can i get my pictures to the new group folders without starting from scratch?
  7. Photo-mails 

    1. Can it receive photo-mails when turned off or in sleep mode?
    2. How can I change the email address of my Pix-Star?
    3. I am not receiving photos sent by e-mail to my Pix-Star account / email address!
    4. What is this “Inbox Folder Mode” to automatically save photo-mails in folders based on sender’s email address?
    5. Why when emailing pictures from my Picasa account, the photos look small on the Pix-Star screen?
  8. Slide Show 

    1. How to activate the random mode in the slide show?
    2. Pictures display too small on the screen, why?
    3. Why my Pix-Star photoframe slide show does not show all the pictures, especially Web albums and weather?
    4. Is there a mode showing several pictures at a time on the screen (collage)?
    5. How the "Repeat recent pix." and the "Only latest pictures" mode work exactly?
  9. UPnP/DLNA 

    1. Configuration to be adjusted when using UPnP/DLNA with Actiontec MI424 WR
    2. How to avoid Pix-Star UPnP DLNA connection problems when using NetGear ReadyNAS 1000S – 1100 series
    3. How to configure TVersity UPnP/DLNA server to work with my Pix-Star?
    4. How to solve problem when upgrading to Twonky version 7.3?
    5. Which UPnP/DLNA server is the best to use with my Pix-Star?
  10. Web Radio and Bluetooth 

    1. How to play web radios from my Pix-Star?
    2. Want even better audio and sound on your Pix-Star? Try connecting a USB speaker.
  11. Wi-Fi Connection 

    1. I get error message “ERROR, RETURN AND HTML PAGE” after connecting Wi-Fi, what does this mean?
    2. CHECK LIST if your frame is not receiving pictures by email or shows as ‘OFFLINE’ on the pix-star.com web site
    3. Connecting to CISCO LINKSYS E Series E1000 E1200 E1500 E2500 E3200 E4200 do NOT use the ‘GUEST’ access
    4. Wi-Fi connection between Pix-Star and D Link DIR 615 H/W rev. C, router SOFTWARE UPDATE needed
    5. Qwest / Netopia 3347 router (Motorola) special configuration to work with Pix-Star
  12. All articles 

    1. Can it receive photo-mails when turned off or in sleep mode?
    2. How can I manage several Pix-Star frames from one single account?
    3. How to activate the random mode in the slide show?
    4. Where can I download an electronic version of the User Manual?
    5. I get error message “ERROR, RETURN AND HTML PAGE” after connecting Wi-Fi, what does this mean?

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