General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
329 results found
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I need to rotate some photos that were sent to my frame? any help?
help me rotate photos that were received on my frame
8 votesWhen the picture is playing on the frame slide show, press MENU button inside the menu that comes up from the left there is a rotate button in the middle.
The Pix-Star Customer Support Team.
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internal storage and limitation of pictures in slideshow.
is it possible to decrease storage on frame? This because to limit how many pictures to be on slideshow.
if storage are full on frame, will it posible to send more pictures to fram?
If so... will first pictures sent to frame be deleted?1 vote -
Ability to add/edit picture subtitle through the web interface
Currently, one can choose to add a subtitle to a picture by entering it as the email title. However, it is impossible to edit that subtitle (or add one) through the web interface. This is a weird design choice and one of the most important missing features in my opinion.
294 votes -
Show photo creation time based on EXIF ( YYYY/MM ) and show the folder name
We have start to use Your photo frame product with a very large satisfaction.
But all the peoples whos see the photos ask the same questions all the time :
- when this picture has taken ?
- where You take this picture ?
I suggest, if it’s possible, please extend the feature set in Your firmware with the following :
show photo creation time ( the year or year/month sufficient ) based on EXIF information
show the folder name of the actual pictures ( we are separating the photos in different folders, like „Barcelona trip” or „Birthday party…”
Thanks
Andras
98 votes -
Is there a way to play the more recent pictures more frequently?
Play the more recent pictures more frequently, based on how many pictures are in storage.
8 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now a new mode where latest pictures are repeated more often in the slide show.
The Pix-Star Customer Support Team.
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Yes - please make a larger size and I will buy it
It would be great to have a larger size frame. I love the current one and would want to buy another one - but larger.
25 votesThank you for your patience, it was worth waiting for it, the wonderful new Pix-Star 15 inch is now available for sale at amazon.com and sears.com.
The Pix-Star Customer Support Team.
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Ability to select multiple albums to display
Dear Support,
I suggest to improve Your service with ability to select multiple albums to display. Because AFAIK I can select one or all albums located on web or local.
Would be very nice to select multiple albums.
Thanks in advance,
T67 votesHello,
Pix-Star 10 inch and 15 inch sold after nov. 1st, 2014 have now the possibility to play a selection of web albums.
The Pix-Star Customer Support Team.
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Order Details
I ordered a Pix Star for Christmas. I would like shipping information for my order. Please contact me to discuss the status of my order
4 votesHello,
Could you contact us at info@pix-star.com with the shipping address provided at that time we will check where your order is right now.
Thank you.
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5 votes
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my weather doesn't seem to refresh...it stays the same temperature from the last update which is several hours ago
Weather needs to refresh occasionally
23 votesHello,
Could you please contact us by email, we will check this for you.
Thank you.
Arnaud
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Having trouble with DNLA ...
But this frame is great! Make more. Everybody is sold out! I will buy more! And I am telling everybody I know about it too. Such a great way to share family pictures and to be sure they are seen more than once and lost in an email or hard drive!
2 votes -
I like the random mode, but I'd like to have new pictures displayed more frequently.
Random mode keeps the frame from being predictable, and I like that. But if you have a lot of pictures and you send a few new ones, it may be a long time before the new ones display. An option to show newer pictures more frequently would be fun.
130 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now a new mode where latest pictures are repeated more often in the slide show.
The Pix-Star Customer Support Team.
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picassa email default size can be set to 600x800
Your FAQ says there's nothing that can be done
1 vote -
Ability to select local folder slideshow from website
I see how I am able to select a slideshow to display all pictures (including local, web albums, etc) or only a certain web album. However, I cannot see a means of selecting to display only pictures from the inbox or another local folder from the website. As someone who is managing a frame for his parents who live in another country, this would be useful, for example, for displaying birthday or other greetings and ensuring they are noticed by the recipients.
If I haven't just overlooked this, I think it would be a very useful addition without a great…
3 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now offer the possibility to play only the inbox pictures from the web site.
The Pix-Star Customer Support Team.
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Replaced Ceiva frame with PixStar
I finally "killed" my Ceiva frame and account and replaced the whole thing with a PixStar frame and it's e-mail account to friends and family. The thought of paying a "subscription" to store on the Ceiva servers was a very bad business model. Plus their frame size and resolution was terrible and bad WiFi dongle kept dropping my network. I'm buying more PixStar frames for family.
1 vote -
Improve bezel quality
This frame is premium price due to its high level of functionality. However, the quality of the bezel is not great and doesn't give a quality feel. I would much happier with the product (even if it cost an additional £50) if the device had a better quality frame (high gloss black for example) and had a bit more substance to its weight.
5 votes -
Could you please enable UK format date (ie dd/mm/yyyy - not mm/dd/yyyy)
Please allow date format to be set in UK format (ie dd/mm/yyyy).
11 votesHello,
we added the option to configure UK format, could you please reply to this email we will give you the link to download an update to apply ti with SD card.
Thank you.
arnaud
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Great support!
I emailed for help and got the answer back in minutes. Then responded with another question and got that answer in minutes. Wow! I work at a web company and that's impressive! Thanks.
1 voteHello,
Thank you very much for your email and kind support. Appreciate!
Have a good evening.
The Pix-Star Customer Support Team.
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Allow photos to be displayed in order by upload date.
I would like the option to view my photos in chronological order. I would like to be able to chose a sort order for my Frame photos that includes by upload date.
378 votes -
Manual
Put the manual up on the web site for people thinking about buying one (and others who have to manage someone else's unit).
1 voteHello,
our user manual is already on our web site, on the home page www.pix-star.com then at the bottom, u can see " user manual", when you click on it it starts the download.
Regards,
Arnaud
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