General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

Any suggestion to improve your Pix-Star?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Have the screen completely turn off when in sleep mode.

    Having the screen completely turn off when in sleep mode would

    1) preserve the screen life,
    2) conserve energy, and
    3) be beneficial for those who live in small one bedroom or studio apartments and prefer a dark sleeping environment.

    I bought a Pix-Star for my mother so she can see new photos of her grandkids daily. She loves it, but she's constantly unplugging it because she resides in a one bedroom apartment and she can't sleep with the Pix-Star being so bright, even when it's in sleep mode.

    4 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • On/off (sleep) button on remote should disable motion sensor

      It honestly doesn't make sense to have the sensor running and waking the frame if I manually choose to put it to sleep.

      5 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Support High Efficiency Image Format (.HEIC files)

        Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.

        In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support…

        6 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to add/change caption

          Please upgrade your website to allow users to add or change captions on photos in frame. Would be a great improvement and I would then recommend this frame to everyone

          5 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Show picture taken date on photos during slideshow

            This ought to be added as an option under Display Details. Would be nice if the font size is configurable for this too, so it's not too large.

            3 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow Sorting on Website

              In the display on the website allow sorting by file name, file date, etc so it is easier to find and delete duplicate photos.

              4 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • set slide show remotely

                Can we please have complete access to settings through the account instead of only some? I have needed to make adjustments on a frame I manage for family and it can only be done with the remote. This product is marketed to be managed from a distance (through the account) but the slide show, choice for captions, and other issues require the remote. Please enhance account management options!

                7 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow the automatic routing of email pictures from a specific email to a specific album

                  This will make it easier to manage pictures from different people.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • allow to change account to a new photoframe on website without having to contact customer service

                    allow to change account to a new photoframe on website without having to contact customer service

                    4 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • change frame email address

                      Ability to change frame email address. Why is this not an option? This is needed to switch 2 frames addresses that 2 different sizes. I should not be locked in to only the original address. Versatility is key here!

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Your mobile app is useless! Fix it!

                        Bring back the older version that allowed greater flexibility

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Reduced access permissions for cloud providers

                          The level of permission that your application requests for services like Dropbox is overly broad in nature. This makes it unusable for me as an integration.

                          If you could update your integration to Dropbox and request a single folder...

                          "App folder – Access to a single folder created specifically for your app."

                          ... then I could move whatever photos I want into that folder.

                          Just as a heads up, by taking on such a permissive integration model, you're opening yourself up to a much bigger security risk.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Would like to have the option of displaying the photos on my TV set. Any idea if this or when this might happen?

                            Would like to have the option of displaying the photos on my TV set. Any idea if this or when this might happen?

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • IFTTT Integration

                              I'd love for you to be able to kick off the playing of an album / photomails through IFTTT. This would allow for a *huge* jump in the number of things you can do with the photo frame.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add Polish language to frame's software

                                The idea behind a frame controlled remotely is great as far as addressees can easily control it as well. It is kind of a limitation for many countries and older generations.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • RE FORMATTING THE MULTI FRAME

                                  the way you have the SIGN UP PAGE configured it's not really understandable to the layman such as myself .
                                  where you ask us to put in the first row EMAIL ACCOUNT I think you should specify it means not an email account but a NICKANAME that has not been used and say that YOU WILL FILL IN THE .group@mypixstar.com THIS IS NOT CLEAR AT ALL THE WAY YOU HAVE IT set up.
                                  please look into changing that AND MAKE IT SIMPLE.. THANKS

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Able to turn off the slide show to be able to manually scroll the web album in chronological order

                                    Or even add a feature to show in order. I have done an album for my daughter for when she was a baby to the present day. When viewing, it randomly presents photos regardless of order in the web album and there is not a setting to address this. I bought this frame for that sole purpose to give as a present. Thank you!!

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Turn off "[WEB ALBUM]" when displaying the folder name

                                      Please make it possible to remove the words "[WEB ALBUM]" from the end of the folder name when displayed. It's awful when it says something like "Hawaii Vacation 2018 [WEB ALBUM]" on my photos. I just want it to say "Hawaii Vacation 2018" . Thanks

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Picture Name should be shown when transition starts

                                        Picture Name should be shown when transition starts. Not when it ends.
                                        Some transitions are taking quite some time while still displaying previous picture name.

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to move video files into web albums

                                          All submitted videos currently have to remain in the INBOX. Would really like to sort those into web albums just like the photos.

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 11 12
                                          • Don't see your idea?

                                          General Ideas

                                          Feedback and Knowledge Base