General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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  1. Support High Efficiency Image Format (.HEIC files)

    Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.

    In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support…

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Show picture taken date on photos during slideshow

    This ought to be added as an option under Display Details. Would be nice if the font size is configurable for this too, so it's not too large.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Ability to add/change caption

    Please upgrade your website to allow users to add or change captions on photos in frame. Would be a great improvement and I would then recommend this frame to everyone

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  4. IFTTT Integration

    I'd love for you to be able to kick off the playing of an album / photomails through IFTTT. This would allow for a *huge* jump in the number of things you can do with the photo frame.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Have the screen completely turn off when in sleep mode.

    Having the screen completely turn off when in sleep mode would

    1) preserve the screen life,
    2) conserve energy, and
    3) be beneficial for those who live in small one bedroom or studio apartments and prefer a dark sleeping environment.

    I bought a Pix-Star for my mother so she can see new photos of her grandkids daily. She loves it, but she's constantly unplugging it because she resides in a one bedroom apartment and she can't sleep with the Pix-Star being so bright, even when it's in sleep mode.

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. On/off (sleep) button on remote should disable motion sensor

    It honestly doesn't make sense to have the sensor running and waking the frame if I manually choose to put it to sleep.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  7. yes, do not delete questions out of hand without answering. extremely poor service.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. multiple folder playlist created remotely from web

    Add ability from web to play a slideshow that consist of selected folders, not just one folder. You can do this from frame but my mom cannot do this herself. It would be great to be able to do remotely.

    1 vote
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  9. Add captions to photo from within the app

    I have over 300 photos in a folder that I would love tongonthrough each photo and add captions from within the app. The purpose is to allow others seeing the playback to read why a given picture is important to me. Today, this is only done via mailing a photo and adding a caption in the subject line.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  10. Turn off "[WEB ALBUM]" when displaying the folder name

    Please make it possible to remove the words "[WEB ALBUM]" from the end of the folder name when displayed. It's awful when it says something like "Hawaii Vacation 2018 [WEB ALBUM]" on my photos. I just want it to say "Hawaii Vacation 2018" . Thanks

    4 votes
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  11. Create a handheld product so grandmas can keep in their purse

    I have a friend who, due to a stroke, is struggling with mastering a smartphone. She loves her Pix Star frame at home, but would also love a phone-sized device that could passively receive photos and let her take it with her when lunching with friends.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. 100% remote web interface control

    I bought the 15" frame (2019) for my father. This was a very nice upgrade to the Pixstar frame from several years ago.

    The frame is in the Midwest, while I am on the west coast.

    My father loves the frame....however he is challenged at times to understand the frame's interface (92years old).

    Anyway to get 100% frame control? I can't manually adjust time remotely. I can't control all the sorting options remotely. Having 100% remote access would only enhance Pixstar's brand. Many of my relatives have adopted the Pixstar brand after seeing the frame in action. These relatives fall…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. Provide a phone number for inquiries with customer service

    1 vote
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  14. Higher resolution display

    When are you planning to increase 10" frame resolution to full hd?
    Are you planing on extending available sizes? 8" would be perfect!

    1 vote
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  15. Allow Sorting on Website

    In the display on the website allow sorting by file name, file date, etc so it is easier to find and delete duplicate photos.

    4 votes
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  16. set slide show remotely

    Can we please have complete access to settings through the account instead of only some? I have needed to make adjustments on a frame I manage for family and it can only be done with the remote. This product is marketed to be managed from a distance (through the account) but the slide show, choice for captions, and other issues require the remote. Please enhance account management options!

    7 votes
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  17. Allow the automatic routing of email pictures from a specific email to a specific album

    This will make it easier to manage pictures from different people.

    1 vote
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  18. allow to change account to a new photoframe on website without having to contact customer service

    allow to change account to a new photoframe on website without having to contact customer service

    4 votes
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  19. change frame email address

    Ability to change frame email address. Why is this not an option? This is needed to switch 2 frames addresses that 2 different sizes. I should not be locked in to only the original address. Versatility is key here!

    1 vote
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  20. Your mobile app is useless! Fix it!

    Bring back the older version that allowed greater flexibility

    1 vote
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General Ideas

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