General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
329 results found
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have the correct serial # on the back
so it can work when being entered
2 votesHello,
Normally the serial number on the label at the back does reflect the serial number inside the unit.
Could you contact us about any issue regarding this label by email at " info@pix-star.com ".
Regards,
Arnaud
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DLNA over Ethernet
It's currently only possible to search for DLNA servers over WiFi. Please can this be changed so that USB Ethernet is also supported.
3 votesYes it is ALREADY supported inside a new version we will put online to all users very soon.
You may contact us by email at " info@pix-star.com " so that we give you this version for you to try.
Arnaud
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SAMBA Client
The frame already has a SAMBA server, so why not enable the SAMBA client so it could connect to a shared folder on a NAS drive to pull photos from. NAS and home storage is very popular (the main reason I purchased Pix-Star over Nixplay was DLNA support)
3 votesHello,
We have now (august 2015) a new version that implants this idea, please contact us by email at " info@pix-star.com " so that we can give it to u.
The Pix-Star Customer Support Team.
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Improve the video playback.
Playing videos has problems. The entire soundtrak plays while Pixstar displays the first frame, then the video plays with no sound.
1 vote -
Publish a suggested list of RSS Photo Feeds
I'm running out of pictures to display on my frame, which sits on my desk at work (so it's looked at all day, every day). I have the time set to 1 minute to space them out. Can you publish a list of suggested RSS photo feed URL's so we can easily add some stock images to the frame? I've had a hard time finding these on my own.
4 votesHello,
If you have problems adding RSS feed to the frame check our knowledge base there is an article about the RSS feed and the format structure to follow.
Or contact our customer support by email we will help you.
The Pix-Star Team.
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7 votes
this is fixed
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Allow deletion of audio messages
Currently, audio messages cannot be deleted. I sent a test message with the Android app, and now it's stuck as the only audio message on my grandmother's frame. Please allow the option to delete audio messages the same way users can delete photos!
2 votesHello,
The function to delete the audio message is already implemented. Please make sure you have the latest sotware version.
To delete the audio message, you can go to
My Photo-Mail Inbox → My Voice Messages.
Then press on Select files to delete, and select all the Audio Messages you wish to delete, and the last step is to press on Delete selected files.
The Pix-Star Support Team.
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WD My Book Live - External Import
Web External Import. Being able to connect the picture frame to Network Drives... WD My Book Live...
3 votesHello,
You can already stream pictures stored in your My Book Live directly from the frame.
No problem
The Pix-Star Customer Support Team
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Android app should be able to access SD card
The Android app is currently unable to access pictures stored on my (micro) SD card in my phone. (it only finds pictures in the phone's internal memory.) Please update it to be able to access all picture and video files on my phone!
2 votesHello,
We recently put an update on the Android Play market with support to play pictures from SD card for Android devices.
Just download the update and it should be fine.
The Pix-Star Customer Support Team.
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Allow web albums to be sent to the frame for offline use
Please add a way to send albums (or selected images in a web album) to the frame for offline use.
Alternatively, add a new album type to the web page, Frame Album, that is automatically copied to the frame, much like the e-mail inbox.
1 voteHello,
It is already like this.
All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.
It is NOT streaming.
The Pix-Star Customer Support Team.
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User interface needs a key/legend
The page where I can view my photo Inbox has a green light besides some photos and a red light besides others. I have no idea what this means. Thanks!
1 voteHello,
If you gently put the mouse on the little red or green dot (without clicking on it) you get a pop up window showing up with the relevant detailed explanation of the meaning of the red and green dot.
The Pix-Star Customer Support Team.
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Awesome Frame!!!!
Hi - I just wanted to let you know that I purchased a PixStar Frame for my husband's birthday - we got it yesterday, opened it up and had it working in minutes! We LOVE it! He wanted a digital frame and his requirement was that we could e-mail or somehow easily get the pictures from our iPhones to the frame. I search on Amazon and came up with this frame! So happy I found it - we just love it and it's been less that 24 hours!
Thanks! Susan & Patrick Bivona1 voteHello,
Thank you very much for your feedback!
The Pix-Star Customer Support Team.
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Email Web Album Photos Directly to Other Unlinked Frames
We have given pixstar frames to family - we do not want our frames to be linked together. I would like to email directly some web album photos I load onto our frame. Right now I can do this with photomail, but not web albums. I have to email each photo separated via standard email.
3 votesHello,
In your account go to View My Web Album Pictures and click on the album you want to share with another frame then press the SHARE button then enter the other frame info, this album will be shared to the other frame account automatically.
This feature is already implemented.
If question do not hesitate to send an email to us.
Pix-Star Support.
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Onedrive not really working
I'm not sure if you realize this but most of my pictures are on OneDrive and I finally looked into why I keep seeing the same pictures over and over. It looks to me that you only look at the root and never show pictures within folders which really needs to get fixed, my other frame (different MFR) does show all pictures in all folders.
33 votesHello,
Our R&D will have a look at this int the coming days.
Pix-Star Support
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I found a bug
Hey Pix-Star,
I found a bug. When I turn the internet radio music down and then turn it off. If I turn it on again the volume won't go back up unless I turn my frame off and restart it. Hope this gets fixed with a new firmware update. Thanks,
Jon1 voteHello,
Actually after reviewing this it is NOT a bug, it is the normal way the system works.
When you adjust the volume it will memorise it, so next time you play it uses the previous volume adjusted value.
it’s the same on your HiFi system or your TV, if you put the volume to 0 then it will remain at 0 till you increase it again.
this is normal behaviour.
Having said that, we are investigating how to improve that situation to users to avoid the misunderstanding you are in right now.
The Pix-Star Customer Team
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Android PixStar App Is Not Compatible With Your Device
My Dell Venue 7 Tablet running Android 4.4 kitkat, gets the following when I searched Google Play for the PixStar App for Android: This App is Not Compatible With Your Device When will you develop an app for Tablets running 4.4?
3 votesHello,
we’ve just put a new version of the APP on android play, can you see if you an download it?
should now work for tablets.
Could you confirm back?
Thank you.
The Pix-Star Team.
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radio on/off within slideshow
The new software with recents radio change from Remote:Menu in slideshow is GOOD. Thanks! Please sequence the play/pause on the remote to include radio on/off:
mute/pause/unmute/play
Can you make the volume available in slideshow?
Save the radio station selection with the slideshow. Optionally, play the saved selection or override with timed station selections.
4 votesHello,
When pressing pause in slide show if audio is playing a quick menu shows up to mute/unmute.
The Pix-Star Team
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friendlier radio selection in slideshow
Provide recent radio selector within slideshow. It is not my experience that it auto-returns from radio selection to slides and it's terribly modal as is. Radio selection should be more intuitive at any rate, with recent stations at the top of the options.
1 vote -
1 vote
You are welcome.
Arnaud
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1 vote
Hello,
There is already such feature and it’s quite easy.
From your account at pix-star.com log into it and go to the left/middle to
import external pictures.
then you can import pictures from Picasa or Dropbox easily.
The Pix-Star Customer Support Team.
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