AdminPix-Star Support
(CEO / Founder, Pix-Star)
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21 results found
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6 votes
the user manual is now inside our knowledge base.
An error occurred while saving the comment -
3 votes
Hello,
This is done through our knowledge base where many articles give more in depth information about the numerous feature of our products.a new article has now been added to the KB:
The Pix-Star Team.
An error occurred while saving the comment Hello,
We've now followed you request and added an article in the Knowledge Base:
Thank you for this suggestion.
The Pix-Star Team.
An error occurred while saving the comment Hello,
we wil consider this.
in the meanwhile you an find all these details on the amazon.com web page here:
(scroll down a bit, at the end of the product introduction)
Arnaud
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6 votes
Implemented now.
Contact us if necessary.
The Pix-Star Team.An error occurred while saving the comment go to the change settings menu then inside to
slide show.
here go to very bottom and change to
portrait.
The Pix-Star Team.
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8 votes
When the picture is playing on the frame slide show, press MENU button inside the menu that comes up from the left there is a rotate button in the middle.
The Pix-Star Customer Support Team.
An error occurred while saving the comment it is not possible to rotate them online.
The Pix-Star Team
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4 votes
Hello,
Due to technical limitations it is not possible to access SD card or USB stick over the network only the local memory is accessible.
The Pix-Star Team.
An error occurred while saving the comment Hello,
you may contact our technical support team at:
we will give you some details.
The Pix-Star Team
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67 votes
Hello,
Pix-Star 10 inch and 15 inch sold after nov. 1st, 2014 have now the possibility to play a selection of web albums.
The Pix-Star Customer Support Team.
An error occurred while saving the comment hello,
it's there!!
Go inside you web album menu inside the provider name for example " pixstar" and you can see them there.
contact our customer support if needed.
The Pix-Star Team.
An error occurred while saving the comment on the 15 inch go to the menu " my web album pictures" inside the frame then to the provider, here you see your albums and you have a button on the second line to select the albums. This does not exist on old 10 inch and is not supported.
An error occurred while saving the comment To select multiple albums you can only do this from the frame itself, go to
my web album pictures
menu then go to picasa, inside you have a button to multi select.
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1 vote
An error occurred while saving the comment Currently 10.4 inch can hold up to around 20,000 pictures and the 15 inch up to around 15,000 pictures.
The Pix-Star Team. -
125 votes
Hello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 support now date and time auto sync with network.
The Pix-Star Customer Support Team.
An error occurred while saving the comment Could you please contact our support by email at info@pix-star.com so that we check a few things with you?
thank you.
An error occurred while saving the comment It's inside the frame in the change settings menu. Pix-Star Team.
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5 votes
Hello,
This is now done.
Pix-Star Customer Support Team.
An error occurred while saving the comment Yes you can configure reminders through web browser.
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15 votes
An error occurred while saving the comment Hello,
in the latest software version you can configure the on off time for each day separately so there is no problem to do what you mentioned here.
contact us by email at " info@pix-star.com " i you need any help about this.
The Pix-Star Custom Support Team.
An error occurred while saving the comment Hello,
Actually this works already like this currently.
Did you try it?
You may contact us by email to clarify this if needed.
The Pix-Star Customer Support Team.
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1 vote
Hello,
It is already like this.
All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.
It is NOT streaming.
The Pix-Star Customer Support Team.
An error occurred while saving the comment Thank you very much for your suggestion and remark.
We've changed the article to make it clear about the fact that web album are not updated when offline.
The Pix-Star Customer Support Team.
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4 votes
There is already inside the frame a feature to play only latest received pictures based on the date, for example the last 3 days, last 7 days, last 30 days.
This feature does the same thing as you describe here and should answer your need.
An error occurred while saving the comment There is a solution to this, use the feature
play latest only.
inside you can choose for example latest 30 days.
this will play the picture received only within the last 30 days.
this is answering your need i believe.
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130 votes
Hello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now a new mode where latest pictures are repeated more often in the slide show.
The Pix-Star Customer Support Team.
An error occurred while saving the comment you may contact our customer support at info@pix-star.com about this we will give you more details.
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23 votes
Hello,
Could you please contact us by email, we will check this for you.
Thank you.
Arnaud
An error occurred while saving the comment make sure your frame wifi is connected. log into your account at pix-star.com and check that your frame is "online" on the upper right of the screen, not offline.
An error occurred while saving the comment -
378 votes
An error occurred while saving the comment You have this option already in the web site:
in the change frame configuration web page you can choose:
SORTING MODE
and inside choose
Newest first.
It will play the pictures starting from the newest one and down to the oldest ones
An error occurred while saving the comment The pictures you upload to a Pix-Star web album are uploaded with the same file name they have no change, so they will appear in the slide show as per the alphabetical order. For pictures that arrive by email it is different. These ones we show them in the reverse order of the date and time they arrived, anti-chronological, so the latest one is first then the oldest one is at the end. I suggest you contact us by email at info@pix-star.com so that we can discuss this further in details with you and, if necessary, have this sorted out. Thank you. The Pix-Star Customer Support Team.
An error occurred while saving the comment hello,
when you gt the sound you get either to open the inbox if you are in manual mode or it is directly added to the slide show if in auto mode.
which mode do u use?
we need also your pix-star email address to help u check this. u may contact us at info@pix-star.com so that we can go with you through the details and if there is a flaw somewhere in this product we will try our best to improve this.
thank you, waiting for your email to move next step solving this issue.
Arnaud
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8 votes
Hello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 you can now select the inbox play all from the web site.
The Pix-Star Customer Support Team.
An error occurred while saving the comment could you contact us by email at " info@pix-star.com" we will help you with this.
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1 vote
An error occurred while saving the comment When you are in the web site go inside the first album, then select the pictures you want to move.
then above the pictures in the area where you have all the action button you have one drop down menu named:
copy selected pictures to album
when you click on this the list of your albums comes up just select the one you want to copy to, done!
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3 votes
We added some information on the new version of the user manual and we will also put something on the FAQ soon.
In the meanwhile you may send an email to us at " info@pix-star.com ", we will provide information to help you with this.
The Pix-Star Customer Support Team.
An error occurred while saving the comment When a new software update is available you will see a notification on the frame itself.
The Pix-Star Customer Support Team.
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1 vote
Hello,
Could you contact us by email at ’ info@pix-star.com ’ we will give you an updated version without this bounce effect.
To navigate more quickly inside an album that is playing in the slide show use the THUMBNAIL this has been design for quick navigation.
When slideshow is playing, press the MENU button then choose the 3rd button from bottom the thumbnail will open then navigate quickly to the picture you want to show and press OK/Play to play it back in slide show.
The Pix-Star Customer Support Team.
An error occurred while saving the comment Hello,
Could you contact us by email at ' info@pix-star.com ' we will give you an updated version without this bounce effect.
The Pix-Star Customer Support Team.
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11 votes
Hello,
we added the option to configure UK format, could you please reply to this email we will give you the link to download an update to apply ti with SD card.
Thank you.
arnaud
An error occurred while saving the comment Hello,
we added the option to configure UK format, could you please contact us at - info@pix-star.com - we will give you the link to download an update to apply it with SD card.
Thank you.
arnaud
An error occurred while saving the comment Hello,
Thank you for your feedback.
Contact us at info@pix-star.com for further details.
Regards,
Arnaud
Hello,
You may download the Quick Start Guide from here:
https://cl.ly/1o0r1J2G3d04
And the User Manual from this link:
For models before November 2018:
https://cl.ly/2h0H0C2J2D1X
For models from after November 2018:
https://cl.ly/450c4a01f8fc
regards,
Arnaud