AdminPix-Star Support (CEO / Founder, Pix-Star)

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  1. 3 votes
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    2 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    You may download the Quick Start Guide from here:

    https://cl.ly/1o0r1J2G3d04

    And the User Manual from this link:

    For models before November 2018:

    https://cl.ly/2h0H0C2J2D1X

    For models from after November 2018:

    https://cl.ly/450c4a01f8fc

    regards,

    Arnaud

  2. 3 votes
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    3 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    We've now followed you request and added an article in the Knowledge Base:

    https://pixstar.uservoice.com/knowledgebase/articles/904941-list-of-important-slide-show-options-and-time-per

    Thank you for this suggestion.

    The Pix-Star Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    we wil consider this.

    in the meanwhile you an find all these details on the amazon.com web page here:

    https://www.amazon.com/Pix-Star-Digital-FotoConnect-Providers-Android/dp/B0056HNTAU?ie=UTF8&ref_=cm_cr_pr_product_top

    (scroll down a bit, at the end of the product introduction)

    Arnaud

  3. 5 votes
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    6 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    go to the change settings menu then inside to

    slide show.

    here go to very bottom and change to

    portrait.

    The Pix-Star Team.

  4. 8 votes
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    4 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    it is not possible to rotate them online.

    The Pix-Star Team

  5. 4 votes
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    4 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    you may contact our technical support team at:

    info@pix-star.com

    we will give you some details.

    The Pix-Star Team

  6. 53 votes
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    16 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    hello,

    it's there!!

    Go inside you web album menu inside the provider name for example " pixstar" and you can see them there.

    contact our customer support if needed.

    The Pix-Star Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    on the 15 inch go to the menu " my web album pictures" inside the frame then to the provider, here you see your albums and you have a button on the second line to select the albums. This does not exist on old 10 inch and is not supported.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    To select multiple albums you can only do this from the frame itself, go to

    my web album pictures

    menu then go to picasa, inside you have a button to multi select.

  7. 1 vote
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    completed  ·  2 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Currently 10.4 inch can hold up to around 20,000 pictures and the 15 inch up to around 15,000 pictures.
    The Pix-Star Team.

  8. 121 votes
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    29 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Could you please contact our support by email at info@pix-star.com so that we check a few things with you?

    thank you.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    It's inside the frame in the change settings menu. Pix-Star Team.

  9. 4 votes
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    4 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Yes you can configure reminders through web browser.

  10. 15 votes
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    completed  ·  5 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    in the latest software version you can configure the on off time for each day separately so there is no problem to do what you mentioned here.

    contact us by email at " info@pix-star.com " i you need any help about this.

    The Pix-Star Custom Support Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    Actually this works already like this currently.

    Did you try it?

    You may contact us by email to clarify this if needed.

    The Pix-Star Customer Support Team.

  11. 1 vote
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    3 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    It is already like this.

    All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.

    It is NOT streaming.

    The Pix-Star Customer Support Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Thank you very much for your suggestion and remark.

    We've changed the article to make it clear about the fact that web album are not updated when offline.

    The Pix-Star Customer Support Team.

  12. 4 votes
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    5 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    There is already inside the frame a feature to play only latest received pictures based on the date, for example the last 3 days, last 7 days, last 30 days.

    This feature does the same thing as you describe here and should answer your need.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    There is a solution to this, use the feature

    play latest only.

    inside you can choose for example latest 30 days.

    this will play the picture received only within the last 30 days.

    this is answering your need i believe.

  13. 111 votes
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    9 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    you may contact our customer support at info@pix-star.com about this we will give you more details.

  14. 18 votes
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    16 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    make sure your frame wifi is connected. log into your account at pix-star.com and check that your frame is "online" on the upper right of the screen, not offline.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    Could you check again now?

    if problem contact us at info@pix-star.com

    Arnaud

  15. 297 votes
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    completed  ·  26 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    You have this option already in the web site:

    in the change frame configuration web page you can choose:

    SORTING MODE

    and inside choose

    Newest first.

    It will play the pictures starting from the newest one and down to the oldest ones

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    The pictures you upload to a Pix-Star web album are uploaded with the same file name they have no change, so they will appear in the slide show as per the alphabetical order. For pictures that arrive by email it is different. These ones we show them in the reverse order of the date and time they arrived, anti-chronological, so the latest one is first then the oldest one is at the end. I suggest you contact us by email at info@pix-star.com so that we can discuss this further in details with you and, if necessary, have this sorted out. Thank you. The Pix-Star Customer Support Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    hello,

    when you gt the sound you get either to open the inbox if you are in manual mode or it is directly added to the slide show if in auto mode.

    which mode do u use?

    we need also your pix-star email address to help u check this. u may contact us at info@pix-star.com so that we can go with you through the details and if there is a flaw somewhere in this product we will try our best to improve this.

    thank you, waiting for your email to move next step solving this issue.

    Arnaud

  16. 8 votes
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    3 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    could you contact us by email at " info@pix-star.com" we will help you with this.

  17. 1 vote
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    completed  ·  2 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    When you are in the web site go inside the first album, then select the pictures you want to move.

    then above the pictures in the area where you have all the action button you have one drop down menu named:

    copy selected pictures to album

    when you click on this the list of your albums comes up just select the one you want to copy to, done!

  18. 3 votes
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    2 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    When a new software update is available you will see a notification on the frame itself.

    The Pix-Star Customer Support Team.

  19. 1 vote
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    3 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Could you contact us by email at ’ info@pix-star.com ’ we will give you an updated version without this bounce effect.

    To navigate more quickly inside an album that is playing in the slide show use the THUMBNAIL this has been design for quick navigation.

    When slideshow is playing, press the MENU button then choose the 3rd button from bottom the thumbnail will open then navigate quickly to the picture you want to show and press OK/Play to play it back in slide show.

    The Pix-Star Customer Support Team.

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    Could you contact us by email at ' info@pix-star.com ' we will give you an updated version without this bounce effect.

    The Pix-Star Customer Support Team.

  20. 11 votes
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    4 comments  ·  General Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    we added the option to configure UK format, could you please contact us at - info@pix-star.com - we will give you the link to download an update to apply it with SD card.

    Thank you.

    arnaud

    AdminPix-Star Support (CEO / Founder, Pix-Star) commented  · 

    Hello,

    Thank you for your feedback.

    Contact us at info@pix-star.com for further details.

    Regards,

    Arnaud

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