General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
329 results found
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Features in Detail
I want to know fastest transition time before I buy. Can't find the information anywhere. Not even in the manual, which I opened to check. Please add many more "details" on the web-site - maybe have a click button for "More Details" below the "popular" ones that are there.
3 votesHello,
This is done through our knowledge base where many articles give more in depth information about the numerous feature of our products.a new article has now been added to the KB:
The Pix-Star Team.
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1 vote
Hello,
use the " suggest city " button you can enter whatever you wan there.
The pix-star team.
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Weather suggested city for Minnesota
Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.
1 voteHello,
could you please use the web page link “suggest a weather location” inside your pix-star.com account (on the left middle), we will add it if possible.
The Pix-Star Team.
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4 votes
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Allow user to create their own "Event Type."
It would be really nice if users were allowed to create their own Event Types as often the Alarm, Important isn't quite what you need.
Also, please correct the spelling of the word medicine.
Thank you!
3 votes -
How to remove contacts from list
How do I remove names from my contact list?
1 voteHello,
log into your account at pix-star.com go to the left to “manage my contact list” and delete contacts here.
The Pix-Star Team. -
Google Photos
I found a way to display Google Photos, however, there is a problem.
According to your Knowledge Base Google Photos does not have an API for 3rd parties. You do support downloads from Google Drive and one of the folders in Google Drive is Google Photos, which not surprisingly contains all your Google Photos. In my PixStar account I connected to Google Drive and the Google Photos folder and syncing to my Frame started. Everything seemed OK until I noticed that pictures in Portrait mode were being displayed in Landscape mode instead. I downloaded one of the pictures that was…3 votes -
1 vote
Hello,
it’s already possible, in the frame, go to “my web album pictures”, here you can multi select albums and play them.
It’s not possible from the web site.
The Pix-Star Team. -
resize on upload
Resize pictures on upload or emailed to the web site before storage. The size should be configured to be the native resolution of the frame retaining aspect ratio.
6 votesHello,
Our system is already working like this with auto resize.
The Pix-Star Team.
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Show picture that is coming from the inbox.
When I open the inbox and say yes to a new picture, this picture should be desplayed as the next picture.
7 votesHello,
When you open the inbox manually to confirm the picture you already see it on the screen so you can visualize it as long as you want.
it’s already more or less what you ask for.
Once accepted we can only put it in the slide show and display it at the next rotation depending on the type of slide show normal or random it will have a different position.
We cannot display it again just after you accept all the pictures of the inbox.
The Pix-Star Team.
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Internet Radio Station: What type of stream URL format does this device use?
I found a couple station URL's that work. But other formats don't. Can you provide more technical detail as to how the URL stream format needs to be sent.
1 voteHello,
could you contact us through our web site and give us the web radios that are not working for you, we will check and correct them if needed.
Thank you.
The Pix-Star Team.
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What is the point in having different albums if you can play them separately?
I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.
1 voteHello,
actually you can play each album separately one by one, of course.
just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.
then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.
if problem contact our support by email at
this feature is implemented and DOES work.
The Pix-Star Team.
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1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
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Recent photos should not show weather
When I select the "show recent pictures" viewing mode, I get the weather information way too often, and the configuration to show the info every hour I have is not respected.
In practice this mode is not very usable because half of the displayed pictures are weather!
2 votesHello,
This new version with the weather removed in slide show is now ready!
Please contact our customer support by email at " info@pix-star.com " we will give it to you for testing first before we make it available to everybody.
The Pix-Star Team.
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1 vote
Hello,
We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.
The Pix-Star Team.
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1 vote
Hello,
This new feature is now implemented, contact us if you want the new software update we will provide it to you by email.
send us an email to info@pix-star.com
thank you for this suggestion!
The Pix-Star Team.
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Audio Files Need Feature for Random Play
Currently audio files only can be played in a loop. Need a random play feature.
1 voteHello,
We’ve just put online a new version that adds this feature. You can download it directly from the frame at the bottom of the main menu, a notification should be visible now.
Thank you for this suggestion.
The Pix-Star Team
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Do not show the (very) small pictures
The frame show also the very very small picture. They are so small that it is useless to show them. It would be great to be able to configure a requirement for the size of the pictures to be shown.
Thanks3 votesHello,
It is really totally impossible to implement this for DLNA, there is a technical limitation and we can’t do it.
Sorry about this.
The Pix-Star Team.
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Optional up-scaling of small images
I show Instagram images on the frame that are mostly 800x800 at the moment. This are slightly less than the device resolution, so I got a black frame around images.
This is also essential for gif animations, as they are usually quite small and take about 20-30% of the screen space.
Is there any chance you can add an upscale option, so more screen space is used?
0 votesHello,
we wil implement a mode
Fit to screen (keep ratio)
which will apply only if the picture is not really small, meaning that the condition will be something like maximum different with the screen less than 30%, otherwise more than that it will be really look too pixelated till not acceptable.
Arnaud
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Please publish limitations on how many photos can be uploaded at one time on website.
Please publish limitations on how many photos can be uploaded at one time on website. It appears the limitation is currently 200.
1 voteHello,
We published an article in our online knowledge base.
The Pix-Star Team.
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