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General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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290 results found

  1. Delivery Switzerland

    Dear Team - I wanted to order you frames for Switzerland, but in your Drop Down List "Switzerland" is NOT mentioned ?? How to do, please HELP .

    1 vote
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  2. Ethernet vs. WIFI

    A family member does not have WIFI and so would need to hook directly into their cable modem via ethernet. What is the best solution? And which frame do you recommend?

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  3. Allow photos without cutting the top of picture off

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    completed  ·  AdminPix-Star Support (CEO / Founder, Pix-Star) responded

    Hello,
    In collage mode if you don’t want pictures to be cropped it’s possible just go to change settings menu then to slide show sub menu and here in the " display mode" choose the " collage x5 without crop " then your pictures will display as they are, no crop.
    The Pix-Star Team.

  4. ONedrive

    Connect to a OneDrive shared folder. E.g. I share a folder from my OneDrive to my grandfathers account. I’d like to be able to show these pictures in the shared folder...

    1 vote
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  5. sync pix-star folders with my smugmug.com account

    Thanks for the wonderful digital picture frame! After using it for a couple days, I thought it would be even better if you could update it such that
    folders in my pix-star sync automatically with folders in my smugmug.com account. It will be a win-win-win for you and smugmug and users, for example, I will only need to upload once, either to smugmug or to pix-star, you will not worry about the memory limitation in pix-star (new folders can be downloaded to over write old ones), smugmug will expand the viewers with pix-star.

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  6. Provide an option to download pictures to your PC

    We have people from all over submitting pictures to our frame to keep Mom up to date on our lives. I wish we could download them to my PC both for backup, but also to be able to make prints and videos incorporating those photos.

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  7. Please could you update your Android app to work on Chromebooks running Play store? tThanks

    Please update Android App to work on Chromebooks running the Play Store

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  8. How can I buy another remote?

    1 vote
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  9. Kudos

    Just wanted to say thanks for a great product. My 91 year old mother feels like she connects with her family when she sees the photos they add daily.
    She doesn’t have internet service but I put a hotspot in her home and it works great.

    1 vote
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  10. File management on frame should display a thumbnail and be sorted by last received.

    I cannot find a specific video to delete without sorting through Every file on the frame. The files are completely random order in the management section, without thumbnails. The online acct delete didn't remove the video from the frame. Video is too large and sends the frame into a loop, making it useless

    1 vote
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  11. Allow user the ability to delete an album.

    It appears the only way to delete an album is to click on each of 500+ photos one at a time. This is very low tech. I should be able to click on an album and click on the delete selection button and the entire album be deleted.

    1 vote
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    3 comments  ·  Admin →
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  12. Website needs more Compute ( CPU & or I/O )

    love all the features and functions BUT the website is dog slow when just displaying email photos

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  13. I would like to see moist recently added photos more often. My older photos seem to show much more frequently

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  14. website sorting order

    i have over 2,000 photos uploaded. how do i get to the oldest ones on website? it only sorts newest to oldest. i want to delete some older photos, but can only load 20 at a time. it will take a long time to get to the bottom. any suggestions?

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  15. Self-Service Frame Replacement Update Capability

    I just bought a replacement for my previously purchased frame that completely failed and would say that your frame replacement process is completely stupid. I should be able to manage my frame (replace it) on the website. Instead, I had to run around collecting serial numbers and other information to send to some admin person at your company to make some change to your database. I looked at this before I bought the new one and tried to convince my wife to just use one of the 10" Echo shows (which i have 2 of them) instead of messing with…

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    completed  ·  AdminPix-Star Support (CEO / Founder, Pix-Star) responded

    Thank you for this suggestion.

    It is now possible inside your pix-star.com account (go to " my profile ") to update yourself your frame serial number so that you can self service when replacing an old pix-star frame by a new Pix-Star unit.

  16. Good Product

    I am very pleased with your product and the way it functions.

    1 vote
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  17. Wallpaper

    Sometimes I would like to display only one picture but when I select only one it plays as a slideshow. Please consider an option for a fixed photo display

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  18. ability to send comment or send ❤️ to whomever sent a pic to your frame

    would be wonderful to be able to acknowledge that you like or love a photo someone has sent to your frame

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  19. Typos on Amazon page

    Great product but you have some sloppy typos on your Amazon page (https://www.amazon.com/stores/node/3038638011?_encoding=UTF8&field-lbr_brands_browse-bin=Pix%20Star&ref_=bl_dp_s_web_3038638011) Specifically: "Control the frame remotly" (should be "remotely") and "The personnal connection" (should be "personal")

    1 vote
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  20. display name of album on frame for each photo

    display name of album on the frame for each photo

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