General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
213 results found
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I try to add "Buffalo" in the suggest a city field. It says it is added, but changes it to "Buffalo Lake" in Minnesota.
It seems this city would have be added outside the "suggest a city" field. Manually added via admin is the solution, I believe.
1 voteHello,
Ok so we added buffalo in minesota you an now add to your frame weather.
The Pix-Star Team
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1 vote
Hello,
use the " suggest city " button you can enter whatever you wan there.
The pix-star team.
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Weather suggested city for Minnesota
Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.
1 voteHello,
could you please use the web page link “suggest a weather location” inside your pix-star.com account (on the left middle), we will add it if possible.
The Pix-Star Team.
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Allow user to create their own "Event Type."
It would be really nice if users were allowed to create their own Event Types as often the Alarm, Important isn't quite what you need.
Also, please correct the spelling of the word medicine.
Thank you!
3 votes -
I think you should respond to customer's email...I have sent an email to you requesting new password. You do not respond
You should respond to customer's email. I have sent several requesting new password as I cannot get into Wifi and therefore cannot receive pictures. Your service is terrible!!!
3 votesHello,
We’ve just received your email 5 minutes ago and already answered, please check your mailbox now it should be there.
Regards,
The Pix-Star Team.
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More detail in the user manual
Have a "generic" manual to print and send out with the frame. Maybe have a much more detailed manual on-line. Put ALL the information for the settings options in the on-line manual. Update the on-line manual as you make all the wonderful changes it looks like you're making based on customer feedback. Put a link in the printed manual you send out and encourage people to look there for new features.
2 votesHello,
The Knowledge Base we have online is here to complement the simplified use manual we ship with each device. You may check here.
The Pix-Star Team. -
Features in Detail
I want to know fastest transition time before I buy. Can't find the information anywhere. Not even in the manual, which I opened to check. Please add many more "details" on the web-site - maybe have a click button for "More Details" below the "popular" ones that are there.
3 votesHello,
This is done through our knowledge base where many articles give more in depth information about the numerous feature of our products.a new article has now been added to the KB:
The Pix-Star Team.
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The ability to edit alarms/reminders online
It would be most helpful to be able to edit existing alarms and reminders online. I would love to be able to change the time on a reminder rather than having to create a new alarm/reminder with the new time and then having to delete the old reminder.
8 votes -
1 vote
Hello,
it’s already possible, in the frame, go to “my web album pictures”, here you can multi select albums and play them.
It’s not possible from the web site.
The Pix-Star Team. -
How to remove contacts from list
How do I remove names from my contact list?
1 voteHello,
log into your account at pix-star.com go to the left to “manage my contact list” and delete contacts here.
The Pix-Star Team. -
4 votes
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Sort pictures on website in reverse order
When viewing an album on the website, the photos are sorted by the upload date. It would be much more useful to sort in the reverse order so the most recent are at the top. I often use this web view to see what the most recent photos I uploaded are, and right now I have to scroll to the bottom which takes forever as the photos load 20 at a time.
12 votes -
Enlarge photos would be a great option
This would be a great addition
2 votesHello,
This is already an existing feature.
Go to the change settings menu, then go to
SLIDE SHOW
in this menu you have:
Display mode
Here change to choose:
SMART FILL
this will enlarge pictures when possible, that is to say if the pictures is a least 80% of the size of the screen, if the picture are smaller than that we don’t enlarge them as they look pixelated and quite ugly then.
The Pix-Star Team.
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before a video plays, it shows this screen that tells me that a video is about to play. Why? Skip that and just play the video!
before a video plays, it shows this screen that proudly tells me that a video is about to play. Why?
Remove that screen and just play the video directly!1 voteHello,
This is already an existing feature.
Go to the change setting menu, then go to
SLIDE SHOW
in this menu at the very bottom you have:
Video options
Here change to choose:
play automatically.
Then you won’t have this thumbnail preview anymore.
The Pix-Star Team.
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1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
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Automatically move pictures from internal memory to sd card
Since the SD card is not used to expand the internal memory nor is it accessible through samba (for technical reasons). Could it not be possible to have the option to have internal memory pictures automatically moved to the SD card?
6 votesYou can copy pictures from the internal memory “one shot” to the SD card using the File Manager.
The Pix-Star Team.
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1 vote
Hello,
We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.
The Pix-Star Team.
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Google Photos
I found a way to display Google Photos, however, there is a problem.
According to your Knowledge Base Google Photos does not have an API for 3rd parties. You do support downloads from Google Drive and one of the folders in Google Drive is Google Photos, which not surprisingly contains all your Google Photos. In my PixStar account I connected to Google Drive and the Google Photos folder and syncing to my Frame started. Everything seemed OK until I noticed that pictures in Portrait mode were being displayed in Landscape mode instead. I downloaded one of the pictures that was…3 votes -
What is the point in having different albums if you can play them separately?
I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.
1 voteHello,
actually you can play each album separately one by one, of course.
just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.
then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.
if problem contact our support by email at
this feature is implemented and DOES work.
The Pix-Star Team.
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Weather should update hourly
Weather should update hourly. Only updates once a day early morning which is very misleading in the afternoon.
101 votesNow we update 2 to 3 times a day, it is not possible dot do hourly update, sorry about this.
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