To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
213 results found
this feature is already existing in our dashboard / web site.
add another one drive account
I would like to be able to add my wifes onedrive account as a second external source1 vote
This is already possible.
In your web browser first go to OneDrive web site and then LOG OUT. STAY in the same web browser and not go to www.pix-star.com log in and go to
Import external pictures.
Then click on the OneDrive icon and this time enter the credentials of the other OneDrive account you want to use then import the albums you want.
Enjoy your Pix-Star!
Use your Contact List e-mails in the filtering.
If you have an exsiting contact list, have it so when you are putting filtering in place you can pull from those contacts. Or import or have them as your filter.1 vote
it is now implemented.
Show blurred version of portait Image in the background instead of simply black when frame is landscape.6 votes
Bulk Delete pictures in SPAM folder (Web Interface)
There is no option to bulk delete pictures that make the spam folder. You have to individually select each picture and delete the selection. There should be a "Purge Spam" folder option that removes all pictures in the folder.1 vote
Allow me to step through photos shown on frame from the web app.
While on the phone with the person viewing the frame I would like to control which photo is being displayed from the web interface. This would make it easier to narrate a slide show for someone who may have trouble using the remote.1 vote
In play mode, need option for N most recent pics
example.. only play 20 most recent pics or
10 most recent pics
this would be very useful especially for inbox received pics.1 vote
we have already a similar option.
Display the file name before the transition.
In situations where you have a long transition and a very short picture display time, the frame almost spends more time displaying the previous pictures file name while on the current picture. By moving the file name display call to immediately prior to the initial new picture display (before transition), it would make it much easier to both preview the pictures & names, in addition to making it make more sense for people who are watching.
all frame sold after October 1st, 20020 have now this new behaviour.
Allow display of specific picture via web interface
Sometimes while talking to my grandma I want to bring up a specific picture for her. Would be nice if that were possible via the web app. Specifically, bring up a specific picture for a certain amount of time.3 votes
Please change email verbiage for accounts allowed to send to the "WHITE LIST" and the not allowed "BLACK LIST"
When setting up emails that are ALLOWED to send or NOT ALLOWED, they are referred to as the WHITE LIST or BLACK LIST! Can we please using different verbiage to describe or just delete this label for these lists? Thank you1 vote
Translation has now been updated to a new verbiage.
It would be nice to be able to turn off weather and calendar widgets and just allow the display of pictures
In the frame configuration panel give the user the ability to turn off features from displaying like weather and calendar date. This would allow the user to just experience the pictures.3 votes
This is already possible, in the slide show press menu button in the menubar go to the option menu and here in " display details" choose to put to off.
Delete photos from frame remotely
Please add instructions for how to delete from frame remotely. We have finally figured it out after trial and error and got no help from your staff. You can only delete from frame when frame is ON. Otherwise you are deleting from the online view and they stay on the frame. The option to remove from frame only shows up if the frame happens to be on. This is an important instruction when the frame owners can not remove things on their own. Once you delete from account online, you can not see the ones on the frame that you did not delete.
Please add instructions for how to delete from frame remotely. We have finally figured it out after trial and error and got no help from your staff. You can only delete from frame when frame is ON. Otherwise you are deleting from the online view and they stay on the frame. The option to remove from frame only shows up if the frame happens to be on. This is an important instruction when the frame owners can not remove things on their own. Once you delete from account online, you can not see the ones on the frame that you…11 votes
Create a way to hold down the ctrl key and select multiple pictures to delete at one time.
In windows you can hold the ctrl key and select one photo, then move to the last photo and click. It would select multiple photos at one time to delete.5 votes
I feel there is a market untouched. I believe Every privately owned assisted living facilities should provide a pic-star frame to their new residents. Which will allow family to upload pictures live to their elderly love ones!! Just saying... I’d approach them!! 🤷🏻♀️1 vote
Correct Misspelled Word
In the 'create a reminder' area on this website (not the actual frame) you have the word 'medicine' misspelled; you have it spelled 'medecine.'1 vote
Pix-Star as distance Whiteboard
Just want to say, ‘Thanks!’ I use the pixStar to send my mother, who is 90 & lives alone, a msg each morning: a quote, agenda info, etc. It has been so helpful!0 votes
Ability to delete photos through the app (from History?)
While in the app, enable Select and Delete for photos in History1 vote
Using TVersity as picture server
When using TVersity as a server to send photos to the Pix-Star the advice is to use the setting for the Sony PS3 BUT for the latest TVersity version software this still results in small thumb nail pictures being shown.
Using the Sony PS4 setting seems to get them to show full size on the screen.1 vote
Thank you very much for this feedback.
We have now updated the related article in the knowledge base.
The Pix-Star Team
SAMBA server - drop the insecure SMB v1, upgrade to v2+
The original SMB protocol (v1) has been deprecated for years, known to be very insecure (remember WannaCry?).
Current systems don't even support connecting to that by default. In Windows 10 - since v1709 - you'd have to manually activate the old "SMB 1.0/CIFS client" feature to access this picture frame. And that is a BAD idea to have it enabled on a regular basis (makes you vulnerable to all kinds of attacks when connecting to any OTHER samba servers).
My question is: do you even plan updating this (in firmware)? And when?12 votes
Support newer top-level domains for account email address
I would like to change my account email address (not my picture frame email address). My new address uses a newer ".email" top-level domain. When I try to change it, the settings page says, "Sorry, this email address is not valid." It is valid though, and I was wondering if we could get that changed.5 votes
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