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Lauren

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  1. Ability to change orientation

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    4 comments  ·  General Ideas  ·  Admin →
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    completed  ·  AdminPix-Star Support (CEO / Founder, Pix-Star) responded

    Hello,

    Actually it is not necessarily a problem on the frame, it usually is a problem with the software you used to rotate the picture?

    some software rate on the screen but when you save it doe sNOT save the new orientation, so it is lost. so when your system receive it the rotation info is lost so it can’t find it.

    also could you send that picture to us by email to " info@pix-star.com " so that i check the rotation information inside?

    Thank you.

    Arnaud.
    Head of Customer Support.

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    Lauren commented  · 

    This is very frustrating. Almost half my photos that I uploaded to the web album are now rotated wrong. It would be too many to email or take to long to figure out which pictures to send. Why isn't there an icon in the web album that we can just click on for each picture to rotate it for the frame?? This is EXTREMELY disappointing. I had it all perfectly organized and took so much time to do this before uploading. I don't want to have to go through that step again.

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