General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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Clock/Time Option
Would like the option to switch to 24 hour clock
4 votesHello,
To switch the time to 24h mode go to the frame change settings menu then here go to “language” and choose the 2nd english language (english UK) then automatically time will be 24h.
The Pix-Star Team.
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Fix the auto update feature of Pixstar so that it will connect with Onedrive
Fix the auto update feature of Pixstar so that it will connect with Onedrive
4 votesHello,
It’s working right now.
The Pix-Star Team. -
Be able to correct your email address in my pixstar account
I can’t seem to correct a mistake in my pix star email account.
4 votesIt is now possible to change your frame email address directly inside your pix-star.com account going to the " my profile" page.
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Show pictures in Onedrive subfolders
Please could you add this functionality either as a sensible default or an option?
I am scanning thousands of family photos to a Onedrive folder which is shared with my father's Pix-Star. Within that one folder the pictures are organised into many subfolders by subject and decade.
Surely it should be very easy to do this? It was suggested here several years ago and got 32 upvotes. There was a response saying the R&D team would look into it but no further updates or progress apparently.
We love the Pix-Star idea and are considering getting more frames for other family…4 votesHello,
this is already supported. you can just click on the folder when you see it in pix-star.com and it will expand.
if you have any problem with this please contact our customer support we will help you.
The Pix-Star Team.
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Ability to select local folder slideshow from website
I see how I am able to select a slideshow to display all pictures (including local, web albums, etc) or only a certain web album. However, I cannot see a means of selecting to display only pictures from the inbox or another local folder from the website. As someone who is managing a frame for his parents who live in another country, this would be useful, for example, for displaying birthday or other greetings and ensuring they are noticed by the recipients.
If I haven't just overlooked this, I think it would be a very useful addition without a great…
3 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now offer the possibility to play only the inbox pictures from the web site.
The Pix-Star Customer Support Team.
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Nicknames
I'm trying to manage my picture frames. In the select frames list, the frames are named based on the e-mail created. Right now I only have 2 frames and I'm having a hard time remembering who's frame is who's. I plan on adding at least 3 more frames. I will need to make 3 more e-mails that I will need to remember who's created e-mail applies to who. If our frames can have nicknames it'll be easier to manage. So "Alesia_Family" Frame could be nicknamed "Grandma's Frame" and "jalesia" Frame could be Dad's Frame. With the option to have 25…
3 voteshello,
Now you can add nicknames to your frames in the multi-frame account.
The Pix-Star Customer Support Team.
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Software changes notes / updated manual
I have just updated the software on my frame and noticed new features such as being able to select what transitions are in use and displaying recent pictures or latest pictures - I don't know the difference between recent and latest and these are not referenced in your user manual and these options are not available on the online configuration page - only from the actual frame.
It would be great if you had a page to show what changes are made with software, if they could be reflected in your online interface and also an updated manual to reflect…
3 votesWe added some information on the new version of the user manual and we will also put something on the FAQ soon.
In the meanwhile you may send an email to us at " info@pix-star.com ", we will provide information to help you with this.
The Pix-Star Customer Support Team.
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Allow user to change the frame's network password
It would be convenient to be able to change the password found in the ABOUT section on the frame to an easier password to remember when connecting to the frame via the Network section of Windows Explorer.
3 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now the possibility to change the SAMBA password from the frame ABOUT menu.
The Pix-Star Customer Support Team.
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Show new photos in auto accept mode
I very much like the auto-accept mode. However I would like to see the picture that just arrived.
Please: when a new picture arrived via email, wait until the next picture would be displayed, ring the bell, AND show the newly arrived picture.
If more pictures arrived, they should be shown (with the bell sound) with the normal delay (or when switched to the next manually).
3 votesHello,
this mode ALREADY exist inside the frame.
Right now you are using the “auto accept mode” try to use the 2nd one named " auto accept with notification" this mode will automatically open the photo mail and show it on the screen during 10 seconds before moving to the next one.
Arnaud
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Android PixStar App Is Not Compatible With Your Device
My Dell Venue 7 Tablet running Android 4.4 kitkat, gets the following when I searched Google Play for the PixStar App for Android: This App is Not Compatible With Your Device When will you develop an app for Tablets running 4.4?
3 votesHello,
we’ve just put a new version of the APP on android play, can you see if you an download it?
should now work for tablets.
Could you confirm back?
Thank you.
The Pix-Star Team.
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Email Web Album Photos Directly to Other Unlinked Frames
We have given pixstar frames to family - we do not want our frames to be linked together. I would like to email directly some web album photos I load onto our frame. Right now I can do this with photomail, but not web albums. I have to email each photo separated via standard email.
3 votesHello,
In your account go to View My Web Album Pictures and click on the album you want to share with another frame then press the SHARE button then enter the other frame info, this album will be shared to the other frame account automatically.
This feature is already implemented.
If question do not hesitate to send an email to us.
Pix-Star Support.
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WD My Book Live - External Import
Web External Import. Being able to connect the picture frame to Network Drives... WD My Book Live...
3 votesHello,
You can already stream pictures stored in your My Book Live directly from the frame.
No problem
The Pix-Star Customer Support Team
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SAMBA Client
The frame already has a SAMBA server, so why not enable the SAMBA client so it could connect to a shared folder on a NAS drive to pull photos from. NAS and home storage is very popular (the main reason I purchased Pix-Star over Nixplay was DLNA support)
3 votesHello,
We have now (august 2015) a new version that implants this idea, please contact us by email at " info@pix-star.com " so that we can give it to u.
The Pix-Star Customer Support Team.
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DLNA over Ethernet
It's currently only possible to search for DLNA servers over WiFi. Please can this be changed so that USB Ethernet is also supported.
3 votesYes it is ALREADY supported inside a new version we will put online to all users very soon.
You may contact us by email at " info@pix-star.com " so that we give you this version for you to try.
Arnaud
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Allow weather to be scheduled for display daily
The weather function isn't very useful when you never know when it is going to come up on the slide show. It would be great if we could schedule the weather to show up, up to two times per day. This way, for example, I could tell it to display only the weather for 1 hour daily from 7-8am and 8-9pm so we know at a glance what the weather is going to be for that day and prepare for the next day in the evening.
3 votesHello,
Using the “daily information” option the weather is showing every couple of hours automatically, this should answer this need.
The Pix-Star Team
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Do not show the (very) small pictures
The frame show also the very very small picture. They are so small that it is useless to show them. It would be great to be able to configure a requirement for the size of the pictures to be shown.
Thanks3 votesHello,
It is really totally impossible to implement this for DLNA, there is a technical limitation and we can’t do it.
Sorry about this.
The Pix-Star Team.
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Google Photos
I found a way to display Google Photos, however, there is a problem.
According to your Knowledge Base Google Photos does not have an API for 3rd parties. You do support downloads from Google Drive and one of the folders in Google Drive is Google Photos, which not surprisingly contains all your Google Photos. In my PixStar account I connected to Google Drive and the Google Photos folder and syncing to my Frame started. Everything seemed OK until I noticed that pictures in Portrait mode were being displayed in Landscape mode instead. I downloaded one of the pictures that was…3 votes -
Features in Detail
I want to know fastest transition time before I buy. Can't find the information anywhere. Not even in the manual, which I opened to check. Please add many more "details" on the web-site - maybe have a click button for "More Details" below the "popular" ones that are there.
3 votesHello,
This is done through our knowledge base where many articles give more in depth information about the numerous feature of our products.a new article has now been added to the KB:
The Pix-Star Team.
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I think you should respond to customer's email...I have sent an email to you requesting new password. You do not respond
You should respond to customer's email. I have sent several requesting new password as I cannot get into Wifi and therefore cannot receive pictures. Your service is terrible!!!
3 votesHello,
We’ve just received your email 5 minutes ago and already answered, please check your mailbox now it should be there.
Regards,
The Pix-Star Team.
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Allow user to create their own "Event Type."
It would be really nice if users were allowed to create their own Event Types as often the Alarm, Important isn't quite what you need.
Also, please correct the spelling of the word medicine.
Thank you!
3 votes
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