General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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  1. Please could you update your Android app to work on Chromebooks running Play store? tThanks

    Please update Android App to work on Chromebooks running the Play Store

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      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • User interface needs a key/legend

      The page where I can view my photo Inbox has a green light besides some photos and a red light besides others. I have no idea what this means. Thanks!

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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        If you gently put the mouse on the little red or green dot (without clicking on it) you get a pop up window showing up with the relevant detailed explanation of the meaning of the red and green dot.

        The Pix-Star Customer Support Team.

      • Internet Radio Station: What type of stream URL format does this device use?

        I found a couple station URL's that work. But other formats don't. Can you provide more technical detail as to how the URL stream format needs to be sent.

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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          could you contact us through our web site and give us the web radios that are not working for you, we will check and correct them if needed.

          Thank you.

          The Pix-Star Team.

        • ONedrive

          Connect to a OneDrive shared folder. E.g. I share a folder from my OneDrive to my grandfathers account. I’d like to be able to show these pictures in the shared folder...

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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • The ability to crop photos.

            I wish there was the ability to crop photos from within the frame's user interface, the web interface, and the app.

            Not all photos are taken in the orientation of how the frame is displayed and I hate the letterbox effect of many of my photos. I wish there was an option to easily identify and select all photos that are in the orientation opposite of how my frame is displayed. Then give me the ability to permanently crop the photo to fit the display area. Or even better, don't permanently crop the photo, but somehow store how it should…

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Soporte

              Ya que el menu es en castellano seria de agradecer que el soporte tecnico tambien fuera en castellano y mediante llamada telefonica.

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello,

                  Actually the 24 hours mode already exist for English language, if you go to the CHANGE SETTINGS menu then to

                  AUTO ON & OFF

                  menu, at the very bottom you have the TIME FORMAT choice then inside if you choose:

                  DD/MM/YYYY

                  it will automatically change this to 24 h mode for the time display.

                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Replaced Ceiva frame with PixStar

                    I finally "killed" my Ceiva frame and account and replaced the whole thing with a PixStar frame and it's e-mail account to friends and family. The thought of paying a "subscription" to store on the Ceiva servers was a very bad business model. Plus their frame size and resolution was terrible and bad WiFi dongle kept dropping my network. I'm buying more PixStar frames for family.

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                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • before a video plays, it shows this screen that tells me that a video is about to play. Why? Skip that and just play the video!

                      before a video plays, it shows this screen that proudly tells me that a video is about to play. Why?
                      Remove that screen and just play the video directly!

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        This is already an existing feature.

                        Go to the change setting menu, then go to

                        SLIDE SHOW

                        in this menu at the very bottom you have:

                        Video options

                        Here change to choose:

                        play automatically.

                        Then you won’t have this thumbnail preview anymore.

                        The Pix-Star Team.

                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello,
                          inside your pix-star.com account go to the middle left there is a link to " suggest a weather location/city" use this we will review if it’s possible to add it.
                          The Pix-Star Team.

                        • 1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Clock/Time Option

                            Would like the option to switch to 24 hour clock

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              To switch the time to 24h mode go to the frame change settings menu then here go to “language” and choose the 2nd english language (english UK) then automatically time will be 24h.

                              The Pix-Star Team.

                            • explain how to remotely determine frame model number

                              explain how to remotely determine frame model number

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  Understand. It has been like this for 8 years now, since the first pix-star was launched on the market in 2008 and nobody ever complained about these 20 seconds.

                                  It seems to be acceptable and a good solution / method for all our users so far.

                                  Is there any particular reason in your use case that these 20 seconds are now a problem?

                                  Thank you.

                                  The Pix-Star Team.

                                • What is the point in having different albums if you can play them separately?

                                  I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.

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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    actually you can play each album separately one by one, of course.

                                    just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.

                                    then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.

                                    if problem contact our support by email at

                                    info@pix-star.com

                                    this feature is implemented and DOES work.

                                    The Pix-Star Team.

                                  • 1 vote
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                                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • have the correct serial # on the back

                                      so it can work when being entered

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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Please publish limitations on how many photos can be uploaded at one time on website.

                                        Please publish limitations on how many photos can be uploaded at one time on website. It appears the limitation is currently 200.

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Slide Show Options

                                          I'd like to be able to set the slideshow to default to a DNLA folder as my pictures are saved on the Media server and also the functionality to loop the same slideshow continuously

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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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