General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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1 vote
Hello,
We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.
The Pix-Star Team.
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1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
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before a video plays, it shows this screen that tells me that a video is about to play. Why? Skip that and just play the video!
before a video plays, it shows this screen that proudly tells me that a video is about to play. Why?
Remove that screen and just play the video directly!1 voteHello,
This is already an existing feature.
Go to the change setting menu, then go to
SLIDE SHOW
in this menu at the very bottom you have:
Video options
Here change to choose:
play automatically.
Then you won’t have this thumbnail preview anymore.
The Pix-Star Team.
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How to remove contacts from list
How do I remove names from my contact list?
1 voteHello,
log into your account at pix-star.com go to the left to “manage my contact list” and delete contacts here.
The Pix-Star Team. -
1 vote
Hello,
it’s already possible, in the frame, go to “my web album pictures”, here you can multi select albums and play them.
It’s not possible from the web site.
The Pix-Star Team. -
Weather suggested city for Minnesota
Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.
1 voteHello,
could you please use the web page link “suggest a weather location” inside your pix-star.com account (on the left middle), we will add it if possible.
The Pix-Star Team.
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1 vote
Hello,
use the " suggest city " button you can enter whatever you wan there.
The pix-star team.
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I try to add "Buffalo" in the suggest a city field. It says it is added, but changes it to "Buffalo Lake" in Minnesota.
It seems this city would have be added outside the "suggest a city" field. Manually added via admin is the solution, I believe.
1 voteHello,
Ok so we added buffalo in minesota you an now add to your frame weather.
The Pix-Star Team
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1 vote
Hello,
Understand. It has been like this for 8 years now, since the first pix-star was launched on the market in 2008 and nobody ever complained about these 20 seconds.
It seems to be acceptable and a good solution / method for all our users so far.
Is there any particular reason in your use case that these 20 seconds are now a problem?
Thank you.
The Pix-Star Team.
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Is it possible to copy the photos from the frame to a USB?
I cannot see a way to copy photos from the frame's memory to a USB. Is this possible?
1 voteHello,
yes, of course.
- go to the FILE MANAGER inside the frame.
- select the pictures to copy.
- press MENU and in the menu that shows up go down to
copy selected to…
- in the next window check the USB as destination the one that you’ve inserted and confirm.
Arnaud
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Data plan?
I am looking at buying this for my son's 87 year old great-grandmother. But she does not have wifi or even internet access. Could it be possible to connect this through my data plan, like I do for a tablet? Maybe that is already a feature?
1 voteHello,
Yes you can put your tablet or smartphone in hotspot mode and connect the frame to this device using the Wifi connection.
The Pix-Star Team.
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having a historic of which photos i send by the mobile application
It would be interessant havind the historic of what we have send with our phone!
1 vote -
Subject line from Pix-Star app doesn't appear as overlay
I have noticed that when sending a photo from the Pix-Star iPhone app, if I complete the optional subject line, it does not appear on the frame when overlay is activated. The overlay feature works fine when sending from a conventional email application, however. Would it be possible to have this corrected? Thank you.
1 voteNo when using the app it does go to the overlay but you can show the subject by activating the “show details of email” in the frame.
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Be able to add photos to existing albums.
It seems you can't add upload pictures to an existing Web Album that has been created. You can Copy to an album, but that just requires an extra step of creating a new album, and then copying to the album you want.
1 voteHello,
yes it is possible from the inbox to copy pictures to an existing pix-star web album.
just select the pictures, then in the drop down menu choose the destination web album and they are copied.
The Pix-Star Team.
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1 vote
Hello,
Yes of course, go to the frame FILE MANAGER then you can copy from memory stick to the frame’s memory.
contact our support team at " info@pix-star.com " if needed.
The Pix-Star Team.
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explain how to remotely determine frame model number
explain how to remotely determine frame model number
1 voteHello,
Sorry but this is not possible technically right now.
The P|ix-Star Team.
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Instruction worthless
can't set up email address
1 voteHello,
you need to go to www.pix-star.com to register the frame.
if you have any issue doing this please contact our customer support by email at:
Regards,
The Pix-Star Team.
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I want the display on all the time. I don't like the motion sensor.
This frame I for my parents and they don't move a lot during the day but enjoy watching the frame. Is there a way to turn off the motion sensor?sleep mode and keep it on all the time?
1 voteHello,
yes, go to change setting menu inside the frame then to auto on % off inside put all to OFF.
The Pix-Star Team.
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1 vote
Hello,
could you contact our customer support through our web site or by email at " info@pix-star.com " we will help you with this.
The Pix-Star Team.
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Don't like the new update for the Android. There is no way to set the interval for slideshow.
Don't like the new update for the Android. There is no way to set the time interval for slideshow.
1 voteHello,
Actually there is still this feature, no problem.
Same as on the previous Android Pix-Star app, no change.
1- if your mobile phone has physical buttons there are 2 methods to adjust slide show interval:
a- by clicking on the MENU button when the slide show is playing and a menu shows up inside you can change the interval.
b- or by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
2- If your mobile phone has no physical buttons (for example the “Next”) then use the 2nd method above:
- by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
Hope this clarifies.
The Pix-Star Team.
- Don't see your idea?