force sync or sync now option
It'd be great if there was a force sync or sync now option on the frame menu or via the web.
I noted that periodically the frame will indicate % of photos synced, but the more pictures you add, the longer the sync appears to occur.
Due to technical limitations we can’t implement such feature.
We are very sorry about this.
The Pix-Star Team.
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hamren commented
Wrong answer. From the comments preceding mine this problem is of long standing. Please get your act together Pix-Star.
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Jane P. Yerger commented
This is inexcusable. Syncing should be as simple as one click!! If this cannot be resolved, I will not speak favorably to others about this product. No excuse.
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Nicole commented
For as much money as we pay for your frames ... I would think the customer support would be better. It looks like there have been posts that no one is responding to, which is frustrating and disappointing. I am having a continuous problem with syncing photos to my frame and it appears others are having a similar issue. When will this be addressed?
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Anonymous commented
It has been a day and I can not get external google photo albums or FB albums to sync. The whole reason I bought this
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Atann commented
How long does it take to sync 10 photos uploaded from your computer? 2 Hours+?
I am about to be 2 hours, please provide an update or instructions. Very disappointing.
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Sio commented
Pix star needs to fix the syncing issue. it takes way too long to get the photo's synced. the comment above about "technical limitations" is just blowing smoke. it's not an answer. I'd avoid buying these frames until this is resolved.
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lzaugg37 commented
I have been waiting for 3 weeks for one web album to sync. it has been stuck on 69% synced since I uploaded it. I have been told that maybe the frame needs to move closer to the router which I did and nothing helps. How do I get this resolved???
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Sam commented
Why aren't the photos syncing - 30 minutes is too long to wait for this operations? Does your development team understand cloud storage? Who is your provider? Let me know if you need help implementing your services.
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rkutch2014 commented
I'm having a very similar problem, stuck on 4% of 86 files synced, but the frames memory has 26 items. Bought 2 frames, and one is syncing fine while the other isn't.
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Jack commented
I am waiting for over 24 hrs for syncing. Your support does not help. 11 pictures uploaded yesterday and not synced yet. Restart, power off doesn't help. WiFi signal 100%