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Gene Carbone

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  1. Ability to change orientation

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    4 comments  ·  General Ideas  ·  Admin →
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    completed  ·  AdminPix-Star Support (CEO / Founder, Pix-Star) responded

    Hello,

    Actually it is not necessarily a problem on the frame, it usually is a problem with the software you used to rotate the picture?

    some software rate on the screen but when you save it doe sNOT save the new orientation, so it is lost. so when your system receive it the rotation info is lost so it can’t find it.

    also could you send that picture to us by email to " info@pix-star.com " so that i check the rotation information inside?

    Thank you.

    Arnaud.
    Head of Customer Support.

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    Gene Carbone commented  · 

    Well, it's now 5 years since this issue has been brought up according to the only response from support and my brand new device still has this same problem. Please fix this. And no, it's not the fault of every other phone/software out there.

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