Skip to content

Using the Pix-Star Snap app for iPhone / iPad I can't see all my pictures why?

If you find ou that your iPhone / iPad Pix-Star Snap app does not show all the pictures that you else see in the Photos app of the iPhone then check this below.

To have all the pictures showing inside the Pix-Star Snap app you need to make sure you have the following configuration activated:

Go to

SETTINGS

of the iPhone / iPad then to:

Photos and Camera

then inside in the first section related to " iCloud Photo Library " make sure you have this selected:

Download and Keep Originals

DO NOT select:

Optimize iPhone Storage


same as on the picture below:





Now you should see all your pictures in the Pix-Star Snap app!


Many thanks to Ken S. for finding this and reporting the solution to us.


Feedback and Knowledge Base