Proceed as follows:
- The changes below are to be done on your friend's FACEBOOK account so that the pictures can be visible in your Pix-Star account.
- In the upper right hand corner of the Facebook window, click on the "Gear Wheel" icon, and select "Privacy Settings".
- In the "Privacy Settings and Tools" window, under the left-side navigation pane, click on "Apps". The "App Settings" window should show up on the right side.
- Select "Apps others use" in the "App Settings" window, and make sure there is a check mark in the box next to "My Photos" and then save your changes.
Once the changes are done in your friends' Facebook account go back to your Pix-Star web account to import external albums from Facebook.