My Frame shows OFFLINE in the web site, how do I get it back online?


This OFFLINE message inside the web site in your account indicates that the frame can't connect to our system, most probably this means the wifi is not properly configured and the Frame is not connected to your Wi-Fi network.

So go inside the frame and in the main menu (exit slide show first) go to

Change settings menu

Then go to "Wi-Fi" menu and enter your information to connect to your Wi-Fi network.

The web site should show online again after a few minutes.


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