May be you have an old pix-star that you are now replacing by a new one, or you are changing from a 10 inch to a bigger size (15 inch), or we sent a new unit to you under warranty to replace your old one?
So now you want to update your pix-star.com account so that it connects to the new frame.
Then you must contact our Customer Support by email (see our web site) to begin the process of transferring your account to the new frame's
serial number and having your stored photos sent
to your new frame.
You need to send us the following information:
- old frame serial number
- old frame email address
- NEW frame serial number
Note that this process could take several hours to complete, thank you for your patience in the meanwhile.
The Pix-Star Team.