I bought a new pix-star frame to replace my old one how do I transfer account to this new unit?

Hello,

May be you have an old pix-star that you are now replacing by a new one, or you are changing from a 10 inch to a bigger size (15 inch), or we sent a new unit to you under warranty to replace your old one?

So now you want to update your pix-star.com account so that it connects to the new frame.

Then you must contact our Customer Support  by email (see our web site) to begin the process of transferring your account to the new frame's serial number and having your stored photos sent to your new frame.  

You need to send us the following information:


- old frame serial number

- old frame email address


- NEW frame serial number


Note that this process could take several hours to complete, thank you for your patience in the meanwhile.




The Pix-Star Team.

General FAQ

  1. Where can I download an electronic version of the User Manual?
  2. Can I link more than one external account (Facebook, Google Photos, FlickR...) to my Pix-Star?
  3. Once I exit a slideshow, is there a way to launch directly the same slideshow?
  4. Can it play VIDEO?
  5. Are we able to connect this up to a larger screen?
  6. How does the Pix-Star frame mount to a wall?
  7. How do I print pictures from my Pix-Star account?
  8. How to change DATE & TIME in the Pix-Star?
  9. How can I clean the screen of my Pix-Star?
  10. Is it possible to use my Pix-Star even if I have no Wireless (Wi-Fi) connection at home?
  11. Your Pix-Star photoframe is now completely configurable remotely from the web.
  12. How to manage the photos stored inside my Pix-Star Photoframe wirelessly from my computer (using SAMBA)?
  13. How to copy pictures to Pix-Star using a USB stick or SD card?
  14. How to browse pictures on your USB Memory Stick and SD Card with Pix-Star?
  15. My remote control stopped working, what to do?
  16. How can I rotate pictures from the frame user interface?
  17. Which type of screw to use with the VESA mount at the back of the Pix-Star?
  18. How to backup pictures from my pix-star.com account to my computer?
  19. How to access pictures stored inside my Pix-Star over local network (SAMBA) with Windows 8.x?
  20. How can i get a new power adapter? metal stand? remote control? for my Pix-Star.
  21. Is there a way to see how much of the frame’s memory has been used?
  22. I lost my remote control - power adapter - metal stand where can I get a new one?
  23. Where is the FILE MANAGER / MEDIA LIBRARY?
  24. How do I know a new software version is available?
  25. How can I upload pictures from iPhoto/Photo to the frame?
  26. How to switch between Celsius (C) and Fahrenheit (F) for the weather?
  27. How to change SAMBA password (Connection from PC password)?
  28. Create groups of contacts to send pictures from the frame to your friends.
  29. What is the maximum number of pictures the uploader can accept when uploading to a web album?
  30. Some pictures show just as a black screen, how to solve?
  31. When copying pictures to the frame are these pictures uploaded to the web site?
  32. List of important slide show options and time per slide (interval) values
  33. Detailed dimension and size, including display area, of the Pix-Star 10.4 inch and 15 inch models sold after 2016
  34. Forgot my password, cannot log in, access denied, how can I reset my password?
  35. I bought a new pix-star frame to replace my old one how do I transfer account to this new unit?
  36. My Frame shows OFFLINE in the web site, how do I get it back online?

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