General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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  1. Your mobile app is useless! Fix it!

    Bring back the older version that allowed greater flexibility

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Be able to add photos to existing albums.

      It seems you can't add upload pictures to an existing Web Album that has been created. You can Copy to an album, but that just requires an extra step of creating a new album, and then copying to the album you want.

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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        yes it is possible from the inbox to copy pictures to an existing pix-star web album.

        just select the pictures, then in the drop down menu choose the destination web album and they are copied.

        The Pix-Star Team.

      • Add possibility to move pictures from one pix-star album to another

        inside the pix-star web site, add the possibility to move picture that inside one pix-star album to another album

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          completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Provide an option to download pictures to your PC

            We have people from all over submitting pictures to our frame to keep Mom up to date on our lives. I wish we could download them to my PC both for backup, but also to be able to make prints and videos incorporating those photos.

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,

              Such option already exist, select pictures or albums in the pix-star.com web site inside your account and click the button " download selection to the computer".

              The Pix-Star Team.

            • Please remove the "bounce effect" when manually going thru pictures; it's really annoying!

              The bounce effect is nice the first 2 or 3 times it is used; after that, it just gets annoying; and it is even more so for older people that are not used to this kind of glitz....and of course, older folks are the majority of users.

              The bounce effect also seems to slow down the ability to progress rapidly through pictures. If you must keep this effect, make it optional.

              This brings up another request. It would be nice to be able to manually move quickly through an album. Moving one picture at a time is tedious (especially with…

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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                Could you contact us by email at ’ info@pix-star.com ’ we will give you an updated version without this bounce effect.

                To navigate more quickly inside an album that is playing in the slide show use the THUMBNAIL this has been design for quick navigation.

                When slideshow is playing, press the MENU button then choose the 3rd button from bottom the thumbnail will open then navigate quickly to the picture you want to show and press OK/Play to play it back in slide show.

                The Pix-Star Customer Support Team.

              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow multiple folders to play, but not all

                  I would like the ability to select multiple (but not all) folders to be played. It looks like it's either one or all. How about some in-between? I have to work around this by creating a new folder and copying the ones I want to play to it, then select this new folder to be played.

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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello,

                    While it is true you cannot do this selection from the web site, you can do it inside the frame going to “my web albums pictures” menu inside the frame then enter inside the supplier name and then inside you can select the albums to play.

                    Arnaud

                  • Allow web albums to be sent to the frame for offline use

                    Please add a way to send albums (or selected images in a web album) to the frame for offline use.

                    Alternatively, add a new album type to the web page, Frame Album, that is automatically copied to the frame, much like the e-mail inbox.

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                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello,

                      It is already like this.

                      All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.

                      It is NOT streaming.

                      The Pix-Star Customer Support Team.

                    • Plan for extra utilization of your server resources around holidays - e.g. Christmas...

                      It is reasonable to expect significantly increased traffic around holidays, especially Christmas. Lease extra capacity from providers, like Amazon.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow user the ability to delete an album.

                        It appears the only way to delete an album is to click on each of 500+ photos one at a time. This is very low tech. I should be able to click on an album and click on the delete selection button and the entire album be deleted.

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello,

                          it’s already like this in the web site you can select a web album and then click the “delete selected” button then it will delete the whole web album.

                          The Pix-Star Team.

                        • Upload entire folders vs one picture at a time

                          Upload entire folders vs one picture at a time

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                            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Flickr

                            Do you have frame that can access the 40,000 or so photos i have on Flickr? If so, can i pick and choose which photos get shown?

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Don't like the new update for the Android. There is no way to set the interval for slideshow.

                              Don't like the new update for the Android. There is no way to set the time interval for slideshow.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                Actually there is still this feature, no problem.

                                Same as on the previous Android Pix-Star app, no change.

                                1- if your mobile phone has physical buttons there are 2 methods to adjust slide show interval:

                                a- by clicking on the MENU button when the slide show is playing and a menu shows up inside you can change the interval.

                                b- or by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.

                                2- If your mobile phone has no physical buttons (for example the “Next”) then use the 2nd method above:

                                - by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.

                                Hope this clarifies.

                                The Pix-Star Team.

                              • Audio Files Need Feature for Random Play

                                Currently audio files only can be played in a loop. Need a random play feature.

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  We’ve just put online a new version that adds this feature. You can download it directly from the frame at the bottom of the main menu, a notification should be visible now.

                                  Thank you for this suggestion.

                                  The Pix-Star Team

                                • Way to see most recent pics in inbox. When i show the frame to people it used to wow I h m when i took a pic of them and it would show up

                                  I have so many inbox pics now that the new ones dont show up quickly, so when i demo the frame people dont see the pic i took of them.

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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    This feature already exist you can activate it in the menu change settings then go to “slide show” and here to “play mode”, inside either use the mode " show latest pictures " or the mode " repeat latest pictures more often".

                                    The Pix-Star Team.

                                  • Would like to have the option of displaying the photos on my TV set. Any idea if this or when this might happen?

                                    Would like to have the option of displaying the photos on my TV set. Any idea if this or when this might happen?

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ethernet vs. WIFI

                                      A family member does not have WIFI and so would need to hook directly into their cable modem via ethernet. What is the best solution? And which frame do you recommend?

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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