General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

  1. Disable video optimization when uploading from Pix-Star Snap app.

    The current upload reduces the size of the file of the movie, resulting in grainy movie. Can you provide an option in the Pix-Star Snap app to turn off optimization?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Data plan?

    I am looking at buying this for my son's 87 year old great-grandmother. But she does not have wifi or even internet access. Could it be possible to connect this through my data plan, like I do for a tablet? Maybe that is already a feature?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to change orientation

    I rotated some photos before sending them, but they got rotated back when they were received by Pixstar.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Actually it is not necessarily a problem on the frame, it usually is a problem with the software you used to rotate the picture?

    some software rate on the screen but when you save it doe sNOT save the new orientation, so it is lost. so when your system receive it the rotation info is lost so it can’t find it.

    also could you send that picture to us by email to " info@pix-star.com " so that i check the rotation information inside?

    Thank you.

    Arnaud.
    Head of Customer Support.

  5. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    There is already such feature and it’s quite easy.

    From your account at pix-star.com log into it and go to the left/middle to

    import external pictures.

    then you can import pictures from Picasa or Dropbox easily.

    The Pix-Star Customer Support Team.

  6. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problem resolved

    While putting the remote behind the device it turned the on/off switch to the off position. The issue was resolved. Thank you.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let Samsung smartthings access the frame to play notifications through the frames speaker

    I use a smartthings home automation system and it would be great if I could integrate the frame into this system.
    If the door opens, the frame can play a notification through its speaker. Or for example when smartthings knows I'm at home, the frame shows my favorite pictures. When my wife is at home the frame shows her favorite pictures.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enlarge photos would be a great option

    This would be a great addition

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    This is already an existing feature.

    Go to the change settings menu, then go to

    SLIDE SHOW

    in this menu you have:

    Display mode

    Here change to choose:

    SMART FILL

    this will enlarge pictures when possible, that is to say if the pictures is a least 80% of the size of the screen, if the picture are smaller than that we don’t enlarge them as they look pixelated and quite ugly then.

    The Pix-Star Team.

  10. move the feedback bar so I can click on the album!

    Your red bar is in the way of clicking on the link. Please move it.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. iCloud

    Allow uploads from the Apple iCloud service (that is what one of my kids uses to save all of his photos).

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    iCloud is a service from Apple and only for Apple. It is not open to 3rd parties. So none except Apple can access to this service to build new application. For this reason it is not possible for u stop import pictures from iCloud to the frame and no one except Apple is able to do so.

    The might change in the future so we will follow up on this closely but on the short term there is no solution.

    The Pix-Star Customer Support Team.

  12. I try to add "Buffalo" in the suggest a city field. It says it is added, but changes it to "Buffalo Lake" in Minnesota.

    It seems this city would have be added outside the "suggest a city" field. Manually added via admin is the solution, I believe.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Self-Service Frame Replacement Update Capability

    I just bought a replacement for my previously purchased frame that completely failed and would say that your frame replacement process is completely stupid. I should be able to manage my frame (replace it) on the website. Instead, I had to run around collecting serial numbers and other information to send to some admin person at your company to make some change to your database. I looked at this before I bought the new one and tried to convince my wife to just use one of the 10" Echo shows (which i have 2 of them) instead of messing with…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. More detail in the user manual

    Have a "generic" manual to print and send out with the frame. Maybe have a much more detailed manual on-line. Put ALL the information for the settings options in the on-line manual. Update the on-line manual as you make all the wonderful changes it looks like you're making based on customer feedback. Put a link in the printed manual you send out and encourage people to look there for new features.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. File management on frame should display a thumbnail and be sorted by last received.

    I cannot find a specific video to delete without sorting through Every file on the frame. The files are completely random order in the management section, without thumbnails. The online acct delete didn't remove the video from the frame. Video is too large and sends the frame into a loop, making it useless

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Display more than one Pix-Star Albums in the Pix-star frame

    I would like to be able to define several smaller albums and then send two or more of them to the frame. As for now i have to merge the wanted albums into a "to be displayed" album and then send it to the frame.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    This is already possible from inside the frame user interface.

    Go to " my web album pictures" and inside go to your provider name ten you can select which album(s) to play.

    this is not possible remotely from the web site for technical reasons.

    Arnaud

  18. change frame email address

    Ability to change frame email address. Why is this not an option? This is needed to switch 2 frames addresses that 2 different sizes. I should not be locked in to only the original address. Versatility is key here!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.

    The Pix-Star Team.

  20. Dynamically sync photos from Dropbox folder

    Hi,
    I am lokoing at buying a few picture frames for my family.
    I need the frame to be able to connect to a folder in my Dropbox folder structure and dynamically show the contents of that folder.
    When I take a picture with my cell on Christmas Eve, that picture will travel up to a folder in my Dropbox account automatically. I then want the same picture to be automatically downloaded onto the Picture frame and shown for my grand parents :-)

    Does your product support such functionality?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General Ideas

Categories

Feedback and Knowledge Base