General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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  1. add backup function to web interface.

    I have my pixstar setup perfectly. All folders make sense and all photos came from lots of different places. Now i want an exact archive to save my work for all time. Please add a function to the website that will create a zip file and compress all content with all folders and let me download that zip file to my computer for posterity.

    Please and thanks.

    Your products and service make it smooth and painless to create wonderful works.of art that literally change the quality of peoples lives. Please help us easily preserve that for future reference.

    3 votes
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      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Let users define channels to display new/random content

      Potential channels include News, Sports, Word, Quotes, History of the day; Flower, Scene, Pet of the day; Weather for a zipcode/location; Holiday countdown; Calendar; etc. CEIVA frames have this capability. Allows new content to come up every day to keep the content interesting.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • I think you should respond to customer's email...I have sent an email to you requesting new password. You do not respond

        You should respond to customer's email. I have sent several requesting new password as I cannot get into Wifi and therefore cannot receive pictures. Your service is terrible!!!

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Do not show the (very) small pictures

          The frame show also the very very small picture. They are so small that it is useless to show them. It would be great to be able to configure a requirement for the size of the pictures to be shown.
          Thanks

          3 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • DLNA over Ethernet

            It's currently only possible to search for DLNA servers over WiFi. Please can this be changed so that USB Ethernet is also supported.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Filter by date

              I would like the ability to filter email photos by date so it's easier to delete older ones first. Right now you can only filter by sender.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow weather to be scheduled for display daily

                The weather function isn't very useful when you never know when it is going to come up on the slide show. It would be great if we could schedule the weather to show up, up to two times per day. This way, for example, I could tell it to display only the weather for 1 hour daily from 7-8am and 8-9pm so we know at a glance what the weather is going to be for that day and prepare for the next day in the evening.

                3 votes
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Features in Detail

                  I want to know fastest transition time before I buy. Can't find the information anywhere. Not even in the manual, which I opened to check. Please add many more "details" on the web-site - maybe have a click button for "More Details" below the "popular" ones that are there.

                  3 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Android PixStar App Is Not Compatible With Your Device

                    My Dell Venue 7 Tablet running Android 4.4 kitkat, gets the following when I searched Google Play for the PixStar App for Android: This App is Not Compatible With Your Device When will you develop an app for Tablets running 4.4?

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello,

                      we’ve just put a new version of the APP on android play, can you see if you an download it?

                      should now work for tablets.

                      Could you confirm back?

                      Thank you.

                      The Pix-Star Team.

                    • Allow user to create their own "Event Type."

                      It would be really nice if users were allowed to create their own Event Types as often the Alarm, Important isn't quite what you need.

                      Also, please correct the spelling of the word medicine.

                      Thank you!

                      3 votes
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                        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Nicknames

                        I'm trying to manage my picture frames. In the select frames list, the frames are named based on the e-mail created. Right now I only have 2 frames and I'm having a hard time remembering who's frame is who's. I plan on adding at least 3 more frames. I will need to make 3 more e-mails that I will need to remember who's created e-mail applies to who. If our frames can have nicknames it'll be easier to manage. So "Alesia_Family" Frame could be nicknamed "Grandma's Frame" and "jalesia" Frame could be Dad's Frame. With the option to have 25…

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Software changes notes / updated manual

                          I have just updated the software on my frame and noticed new features such as being able to select what transitions are in use and displaying recent pictures or latest pictures - I don't know the difference between recent and latest and these are not referenced in your user manual and these options are not available on the online configuration page - only from the actual frame.

                          It would be great if you had a page to show what changes are made with software, if they could be reflected in your online interface and also an updated manual to reflect…

                          3 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            We added some information on the new version of the user manual and we will also put something on the FAQ soon.

                            In the meanwhile you may send an email to us at " info@pix-star.com ", we will provide information to help you with this.

                            The Pix-Star Customer Support Team.

                          • Email Web Album Photos Directly to Other Unlinked Frames

                            We have given pixstar frames to family - we do not want our frames to be linked together. I would like to email directly some web album photos I load onto our frame. Right now I can do this with photomail, but not web albums. I have to email each photo separated via standard email.

                            3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              In your account go to View My Web Album Pictures and click on the album you want to share with another frame then press the SHARE button then enter the other frame info, this album will be shared to the other frame account automatically.

                              This feature is already implemented.

                              If question do not hesitate to send an email to us.

                              Pix-Star Support.

                            • Allow user to change the frame's network password

                              It would be convenient to be able to change the password found in the ABOUT section on the frame to an easier password to remember when connecting to the frame via the Network section of Windows Explorer.

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now the possibility to change the SAMBA password from the frame ABOUT menu.

                                The Pix-Star Customer Support Team.

                              • Memory full: load image when it is it's turn

                                I just purchased a frame and found that SAMBA and DLNA downloads all of the images to local memory before playing the slideshow. I purchased this picture frame to show all of our wedding photos. We have a lot of wedding photos. I was hoping that I could just connect this picture frame to a SAMBA share and play all of our pictures. Unfortunately, the picture frame says out of memory now and won't let me copy pictures to an SD card or anything.

                                Can I get a different display mode called "lazy load"? It shouldn't be too difficult to…

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Show new photos in auto accept mode

                                  I very much like the auto-accept mode. However I would like to see the picture that just arrived.

                                  Please: when a new picture arrived via email, wait until the next picture would be displayed, ring the bell, AND show the newly arrived picture.

                                  If more pictures arrived, they should be shown (with the bell sound) with the normal delay (or when switched to the next manually).

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello,

                                    this mode ALREADY exist inside the frame.

                                    Right now you are using the “auto accept mode” try to use the 2nd one named " auto accept with notification" this mode will automatically open the photo mail and show it on the screen during 10 seconds before moving to the next one.

                                    Arnaud

                                  • just like having a weather forecast, add the ability to display the current day on a monthly calendar... showing the total mo/day of week

                                    just like having a weather forecast, add the ability to display the current day on a monthly calendar.. showing the total month with the current date circled or highlighted.... would be very helpful for our aging parents

                                    2 votes
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                                      completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Selecting all photos at one time

                                      It would be nice to be able to select all of your photos at one time to share them with another account or move them

                                      2 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow deletion of audio messages

                                        Currently, audio messages cannot be deleted. I sent a test message with the Android app, and now it's stuck as the only audio message on my grandmother's frame. Please allow the option to delete audio messages the same way users can delete photos!

                                        2 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello,

                                          The function to delete the audio message is already implemented. Please make sure you have the latest sotware version.

                                          To delete the audio message, you can go to

                                          My Photo-Mail Inbox → My Voice Messages.

                                          Then press on Select files to delete, and select all the Audio Messages you wish to delete, and the last step is to press on Delete selected files.

                                          The Pix-Star Support Team.

                                        • Periodic Re-Scan of Network Folders

                                          I am an amateur Photographer - I store my pictures on my Photography PC and have sync software that distributes those pictures to my other PCs (for screensaver and viewing on the road) and to my NAS for long-term Storage. I would love it if the frame had an option to periodically rescan the selected folder(s) - perhaps as it is entering the stand-by mode? - to assure that the slideshow always contains the most recent entries to the folders.

                                          2 votes
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                                            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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