General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
280 results found
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Do you plan to offer an UHD (ultra high definition) frame? I would enjoy my pictures even more with higher resolution.
Please make an UHD (ultra high definition) frame. Higher resolution will be even more enjoyable.
7 votes -
Remote Firmware Update
It would be great if an "Update Firmware" button could be added to the Pix-Star portal. We bought two frames, the closest of which is 2 hours away. Neither of the recipients are particularly tech savy.
7 votesHello,
Contact us by email at
we will give you a method to remotely update the software of the frame when a new firmware is available
The Pix-Star Team
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Share account photos across multiple accounts
Is there any way to use the configuration from my first frame to be used for multiple frames when linked together? It looks like just emailed photos and new shared albums are linked but I can't link an existing album.
7 votes -
Show picture that is coming from the inbox.
When I open the inbox and say yes to a new picture, this picture should be desplayed as the next picture.
7 votesHello,
When you open the inbox manually to confirm the picture you already see it on the screen so you can visualize it as long as you want.
it’s already more or less what you ask for.
Once accepted we can only put it in the slide show and display it at the next rotation depending on the type of slide show normal or random it will have a different position.
We cannot display it again just after you accept all the pictures of the inbox.
The Pix-Star Team.
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How to avoid duplication on my uploaded photo?
If I upload photos sometimes there is a duplication. Can I avoid this?
7 votesHello,
you need to manually delete them online in the web album in your pix-star.com account.
The Pix-Star Team.
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Great product-Thanks! Set up a challenge using th buttons on the back. How about a touch screen interface?
Set up was difficult using the buttons on the back. Once frame was registered much easier. My suggestion is to include a touch screen interface--I keep hitting keys to input by Wi-Fi network--using buttons on back and then clicking Ok was time consuming. Thanks
7 votesHello,
The device comes with a remote control for more convenient operations.
You did not find it?
Any problem with it?
Regards,
Arnaud
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Automatically accept photos and display them without the menu/timer
Automatically accept photos and display them without the menu/timer, maybe display a star or email icon to indicate they are new.
When I have automatic enabled, I hear the ding of a new photo, but who knows when it will display. Automatic and show throws up the menu and blocks half of the new picture.
7 votes -
Automatically move pictures from internal memory to sd card
Since the SD card is not used to expand the internal memory nor is it accessible through samba (for technical reasons). Could it not be possible to have the option to have internal memory pictures automatically moved to the SD card?
6 votesYou can copy pictures from the internal memory “one shot” to the SD card using the File Manager.
The Pix-Star Team.
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add backup function to web interface.
I have my pixstar setup perfectly. All folders make sense and all photos came from lots of different places. Now i want an exact archive to save my work for all time. Please add a function to the website that will create a zip file and compress all content with all folders and let me download that zip file to my computer for posterity.
Please and thanks.
Your products and service make it smooth and painless to create wonderful works.of art that literally change the quality of peoples lives. Please help us easily preserve that for future reference.
6 votes -
resize on upload
Resize pictures on upload or emailed to the web site before storage. The size should be configured to be the native resolution of the frame retaining aspect ratio.
6 votesHello,
Our system is already working like this with auto resize.
The Pix-Star Team.
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Portrait Mode
The 15 inch Pix-Star Frame has FOUR factory implemented hook-type mounting holes, two for Portrait and two for Landscape. I am told that the frame DOES NOT function in Portrait mode. Being you are enabling the frame to be mounted in the Portrait position, when will you implement the portrait display mode? Even implementing only the photos to be displayed in Portrait mode would be a BIG plus.
By installing the portrait mounting wholes, you are definitely implying that it will function in that mode.
6 votesImplemented now.
Contact us if necessary.
The Pix-Star Team. -
Display JUST the pic's date (user selectable date/time format?) AND display pics in chronological order.
For me, showing the pic's file name is just noise. Almost useless, very confusing info. Please make it optional.
Everyone likes to see the date/time differently (MM/DD/YY, DD MON YYYY, MONTH D, YY, 12 hour am/pm, AM/PM, 24 hour, etc). Let us choose which date AND time format we want the pic's EXIF data to be shown.
Being able to show pics in chronological order will have vacation or Christmas pics all displayed together and in order, regardless of whose camera they came from. I'd be able to "watch" the grandkids grow up.
What if the EXIF date/time is blank?…
6 votes -
6 votes
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Put your new User Manual online.
Put your new User Manual online. You still have the 2014 version User Manual as the only downloadable version, and you have changed the screen names since then.
6 votesthe user manual is now inside our knowledge base.
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Create a way to hold down the ctrl key and select multiple pictures to delete at one time.
In windows you can hold the ctrl key and select one photo, then move to the last photo and click. It would select multiple photos at one time to delete.
5 votes -
Add a RANDOM mode for the slide show
Add the possibility to play the pictures of a slide show in a random mode.
5 votes -
Improve bezel quality
This frame is premium price due to its high level of functionality. However, the quality of the bezel is not great and doesn't give a quality feel. I would much happier with the product (even if it cost an additional £50) if the device had a better quality frame (high gloss black for example) and had a bit more substance to its weight.
5 votes -
5 votes
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Support newer top-level domains for account email address
I would like to change my account email address (not my picture frame email address). My new address uses a newer ".email" top-level domain. When I try to change it, the settings page says, "Sorry, this email address is not valid." It is valid though, and I was wondering if we could get that changed.
5 votes -
Repeating reminders based on date
To be able to setup reminders for birthdays, anniversaries, and other yearly repeating reminders. Looks like the only repeating reminders you can setup are by the day of the week.
5 votesHello,
This is now done.
Pix-Star Customer Support Team.
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