General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

Any suggestion to improve your Pix-Star?

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  1. I need to rotate some photos that were sent to my frame? any help?

    help me rotate photos that were received on my frame

    8 votes
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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

      When the picture is playing on the frame slide show, press MENU button inside the menu that comes up from the left there is a rotate button in the middle.

      The Pix-Star Customer Support Team.

    • The ability to edit alarms/reminders online

      It would be most helpful to be able to edit existing alarms and reminders online. I would love to be able to change the time on a reminder rather than having to create a new alarm/reminder with the new time and then having to delete the old reminder.

      7 votes
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        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Show picture that is coming from the inbox.

        When I open the inbox and say yes to a new picture, this picture should be desplayed as the next picture.

        7 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          When you open the inbox manually to confirm the picture you already see it on the screen so you can visualize it as long as you want.

          it’s already more or less what you ask for.

          Once accepted we can only put it in the slide show and display it at the next rotation depending on the type of slide show normal or random it will have a different position.

          We cannot display it again just after you accept all the pictures of the inbox.

          The Pix-Star Team.

        • Great product-Thanks! Set up a challenge using th buttons on the back. How about a touch screen interface?

          Set up was difficult using the buttons on the back. Once frame was registered much easier. My suggestion is to include a touch screen interface--I keep hitting keys to input by Wi-Fi network--using buttons on back and then clicking Ok was time consuming. Thanks

          7 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • set slide show remotely

            Can we please have complete access to settings through the account instead of only some? I have needed to make adjustments on a frame I manage for family and it can only be done with the remote. This product is marketed to be managed from a distance (through the account) but the slide show, choice for captions, and other issues require the remote. Please enhance account management options!

            7 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Share account photos across multiple accounts

              Is there any way to use the configuration from my first frame to be used for multiple frames when linked together? It looks like just emailed photos and new shared albums are linked but I can't link an existing album.

              7 votes
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                completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Remote Firmware Update

                It would be great if an "Update Firmware" button could be added to the Pix-Star portal. We bought two frames, the closest of which is 2 hours away. Neither of the recipients are particularly tech savy.

                7 votes
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                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Automatically accept photos and display them without the menu/timer

                  Automatically accept photos and display them without the menu/timer, maybe display a star or email icon to indicate they are new.

                  When I have automatic enabled, I hear the ding of a new photo, but who knows when it will display. Automatic and show throws up the menu and blocks half of the new picture.

                  7 votes
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                    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • How to avoid duplication on my uploaded photo?

                    If I upload photos sometimes there is a duplication. Can I avoid this?

                    7 votes
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                      9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automatically move pictures from internal memory to sd card

                      Since the SD card is not used to expand the internal memory nor is it accessible through samba (for technical reasons). Could it not be possible to have the option to have internal memory pictures automatically moved to the SD card?

                      6 votes
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                        8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Better Instagram Support

                        Modern Instagram images are up to 1080x1080 pixels and may be not square. So far I got 800x800 on my frame with white borders on rectangular images to make them square.

                        It would be really nice if you can export Instagram images in full resolution and without adding borders.

                        6 votes
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                          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • resize on upload

                          Resize pictures on upload or emailed to the web site before storage. The size should be configured to be the native resolution of the frame retaining aspect ratio.

                          6 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Support High Efficiency Image Format (.HEIC files)

                            Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.

                            In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support…

                            6 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Select multiple Albums

                              I would like a "Switch Slide Show" option to select more than one album (but not all albums).
                              Basically check off which albums to play.

                              6 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Automatic Firmware Update

                                I once had a problem with the frame which was fixed in one of the updates, but I was not aware about that, as the frame simply shows images all the time and I have no need to look at the menu, so I didn't see the notification.

                                It would be really nice if the device could automatically install firmware updates by itself while asleep or early at the morning. You can make this optional, though.

                                Thanks :)

                                6 votes
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                                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Improve bezel quality

                                  This frame is premium price due to its high level of functionality. However, the quality of the bezel is not great and doesn't give a quality feel. I would much happier with the product (even if it cost an additional £50) if the device had a better quality frame (high gloss black for example) and had a bit more substance to its weight.

                                  5 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add a RANDOM mode for the slide show

                                    Add the possibility to play the pictures of a slide show in a random mode.

                                    5 votes
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                                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • On/off (sleep) button on remote should disable motion sensor

                                      It honestly doesn't make sense to have the sensor running and waking the frame if I manually choose to put it to sleep.

                                      5 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 5 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to add/change caption

                                          Please upgrade your website to allow users to add or change captions on photos in frame. Would be a great improvement and I would then recommend this frame to everyone

                                          5 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          General Ideas

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