General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
328 results found
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Display more than one Pix-Star Albums in the Pix-star frame
I would like to be able to define several smaller albums and then send two or more of them to the frame. As for now i have to merge the wanted albums into a "to be displayed" album and then send it to the frame.
1 voteHello,
This is already possible from inside the frame user interface.
Go to " my web album pictures" and inside go to your provider name ten you can select which album(s) to play.
this is not possible remotely from the web site for technical reasons.
Arnaud
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Way to see most recent pics in inbox. When i show the frame to people it used to wow I h m when i took a pic of them and it would show up
I have so many inbox pics now that the new ones dont show up quickly, so when i demo the frame people dont see the pic i took of them.
1 voteHello,
This feature already exist you can activate it in the menu change settings then go to “slide show” and here to “play mode”, inside either use the mode " show latest pictures " or the mode " repeat latest pictures more often".
The Pix-Star Team.
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Play videos from and SD card
I was just about to purchase the 10" frame when I noticed it doesn't play videos from an SD card or USB stick. This is one of the main reasons for me buying a digital Photo frame. Will you be adding this facility as it seems odd that such a high quality frame doesn't offer this option?
1 voteit is now possible.
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Please publish limitations on how many photos can be uploaded at one time on website.
Please publish limitations on how many photos can be uploaded at one time on website. It appears the limitation is currently 200.
1 voteHello,
We published an article in our online knowledge base.
The Pix-Star Team.
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Activity Sensor
I had the Kodak Pulse and it sensed activity in the room and turned the frame on and off. This should be incorporated into the frame design.
1 voteHello,
Latest Pix-Star frames sold after December 20th 2015 have now a Motion Sensor that detects the motion activity of persons in the room to auto turn the frame on and off.
The Pix-Star Team.
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Internet Radio Station: What type of stream URL format does this device use?
I found a couple station URL's that work. But other formats don't. Can you provide more technical detail as to how the URL stream format needs to be sent.
1 voteHello,
could you contact us through our web site and give us the web radios that are not working for you, we will check and correct them if needed.
Thank you.
The Pix-Star Team.
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Audio Files Need Feature for Random Play
Currently audio files only can be played in a loop. Need a random play feature.
1 voteHello,
We’ve just put online a new version that adds this feature. You can download it directly from the frame at the bottom of the main menu, a notification should be visible now.
Thank you for this suggestion.
The Pix-Star Team
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1 vote
Hello,
This new feature is now implemented, contact us if you want the new software update we will provide it to you by email.
send us an email to info@pix-star.com
thank you for this suggestion!
The Pix-Star Team.
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What is the point in having different albums if you can play them separately?
I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.
1 voteHello,
actually you can play each album separately one by one, of course.
just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.
then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.
if problem contact our support by email at
this feature is implemented and DOES work.
The Pix-Star Team.
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1 vote
Hello,
We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.
The Pix-Star Team.
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1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
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before a video plays, it shows this screen that tells me that a video is about to play. Why? Skip that and just play the video!
before a video plays, it shows this screen that proudly tells me that a video is about to play. Why?
Remove that screen and just play the video directly!1 voteHello,
This is already an existing feature.
Go to the change setting menu, then go to
SLIDE SHOW
in this menu at the very bottom you have:
Video options
Here change to choose:
play automatically.
Then you won’t have this thumbnail preview anymore.
The Pix-Star Team.
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How to remove contacts from list
How do I remove names from my contact list?
1 voteHello,
log into your account at pix-star.com go to the left to “manage my contact list” and delete contacts here.
The Pix-Star Team. -
1 vote
Hello,
it’s already possible, in the frame, go to “my web album pictures”, here you can multi select albums and play them.
It’s not possible from the web site.
The Pix-Star Team. -
Weather suggested city for Minnesota
Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.
1 voteHello,
could you please use the web page link “suggest a weather location” inside your pix-star.com account (on the left middle), we will add it if possible.
The Pix-Star Team.
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1 vote
Hello,
use the " suggest city " button you can enter whatever you wan there.
The pix-star team.
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I try to add "Buffalo" in the suggest a city field. It says it is added, but changes it to "Buffalo Lake" in Minnesota.
It seems this city would have be added outside the "suggest a city" field. Manually added via admin is the solution, I believe.
1 voteHello,
Ok so we added buffalo in minesota you an now add to your frame weather.
The Pix-Star Team
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1 vote
Hello,
Understand. It has been like this for 8 years now, since the first pix-star was launched on the market in 2008 and nobody ever complained about these 20 seconds.
It seems to be acceptable and a good solution / method for all our users so far.
Is there any particular reason in your use case that these 20 seconds are now a problem?
Thank you.
The Pix-Star Team.
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Is it possible to copy the photos from the frame to a USB?
I cannot see a way to copy photos from the frame's memory to a USB. Is this possible?
1 voteHello,
yes, of course.
- go to the FILE MANAGER inside the frame.
- select the pictures to copy.
- press MENU and in the menu that shows up go down to
copy selected to…
- in the next window check the USB as destination the one that you’ve inserted and confirm.
Arnaud
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Data plan?
I am looking at buying this for my son's 87 year old great-grandmother. But she does not have wifi or even internet access. Could it be possible to connect this through my data plan, like I do for a tablet? Maybe that is already a feature?
1 voteHello,
Yes you can put your tablet or smartphone in hotspot mode and connect the frame to this device using the Wifi connection.
The Pix-Star Team.
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