General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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  1. Play videos from and SD card

    I was just about to purchase the 10" frame when I noticed it doesn't play videos from an SD card or USB stick. This is one of the main reasons for me buying a digital Photo frame. Will you be adding this facility as it seems odd that such a high quality frame doesn't offer this option?

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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Is it possible to copy the photos from the frame to a USB?

      I cannot see a way to copy photos from the frame's memory to a USB. Is this possible?

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        yes, of course.

        - go to the FILE MANAGER inside the frame.

        - select the pictures to copy.

        - press MENU and in the menu that shows up go down to

        copy selected to…

        - in the next window check the USB as destination the one that you’ve inserted and confirm.

        Arnaud

      • landscape vs portrait

        when you change from landscape to portrait, change the menu orientation, too. Currently the menus stay in landscape

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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Great support!

          I emailed for help and got the answer back in minutes. Then responded with another question and got that answer in minutes. Wow! I work at a web company and that's impressive! Thanks.

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • sync pix-star folders with my smugmug.com account

            Thanks for the wonderful digital picture frame! After using it for a couple days, I thought it would be even better if you could update it such that
            folders in my pix-star sync automatically with folders in my smugmug.com account. It will be a win-win-win for you and smugmug and users, for example, I will only need to upload once, either to smugmug or to pix-star, you will not worry about the memory limitation in pix-star (new folders can be downloaded to over write old ones), smugmug will expand the viewers with pix-star.

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              completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Have the Clock and Calendar hide in the background while weather pages are displayed.

              I currently use the clock and calendar in the top right corner of the screen, however when any of the weather pages are displayed the clock and calendar cover and obscure the information on those pages in the upper right corner. It would be nice to have the clock and calendar disappear when the weather pages are displayed similar to how it disappears when the Daily Information page is displayed

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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • picassa email default size can be set to 600x800

                Your FAQ says there's nothing that can be done

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Transitions between pictures

                  Is there anyway to select what transitions the frame uses to get to the next photo? I would choose to change photos more frequently but the wizy "Fly in" , "Spinning" and "Bouncing" transitions are distracting in a room.

                  E.g. I would go for a simple fade in, fade out which would make the frame more subtle and allow me to choose more frequent picture changes.

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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    YES, you can.

                    When the slide show is playing just press MENU button. On the left side a menu bar will show up.

                    In this menu bar go to the 2nd button from the BOTTOM named “options”, inside go to “transition” and here select or un-select the transition you want or don’t want.

                    Inside there is a simple fading effect transition that you can choose.

                    Any problem do not hesitate to send us an email at " info@pix-star.com ".

                    The Pix-Star Customer Support Team.

                  • Kudos for the USB keyboard interface, BTW!

                    You should note in your documentation that you can plug in a USB keyboard, which makes the initial setup _MUCH_ easier. Entering my WiFi password, navigating through the menus with the arrow keys, really, really nice!

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • issues on flickr

                      My flickr photos are private.

                      I will get to display them using my flickr's login and password ?

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                        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Optional up-scaling of small images

                        I show Instagram images on the frame that are mostly 800x800 at the moment. This are slightly less than the device resolution, so I got a black frame around images.

                        This is also essential for gif animations, as they are usually quite small and take about 20-30% of the screen space.

                        Is there any chance you can add an upscale option, so more screen space is used?

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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello,

                          we wil implement a mode

                          Fit to screen (keep ratio)

                          which will apply only if the picture is not really small, meaning that the condition will be something like maximum different with the screen less than 30%, otherwise more than that it will be really look too pixelated till not acceptable.

                          Arnaud

                        • Loop GIF animations 2

                          If I set a slideshow to switch images every 5 minutes and one of the images is a gif animation, it plays just once and then switched to the next image. This ruins the user experience as there is no chance for the family members to re-watch the animation, or show it to someone else.

                          The idea is to loop the animation for the same time you show static images. If I have a 20-seconds gif animation and 5-minutes slideshow period, you need to show the animation 15 times instead of just once.

                          As this changes the current behavior, maybe…

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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello,

                            it is not easy to do this on video as it works differently.

                            also some users don’t want to look their videos. Adding an options to this makes the frame too complicated, it is already too complicated for some users and they complain.

                            Regards,

                            Arnaud

                          • Picture Name should be shown when transition starts

                            Picture Name should be shown when transition starts. Not when it ends.
                            Some transitions are taking quite some time while still displaying previous picture name.

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Turn off "[WEB ALBUM]" when displaying the folder name

                              Please make it possible to remove the words "[WEB ALBUM]" from the end of the folder name when displayed. It's awful when it says something like "Hawaii Vacation 2018 [WEB ALBUM]" on my photos. I just want it to say "Hawaii Vacation 2018" . Thanks

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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