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General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

280 results found

  1. Weather suggested city for Minnesota

    Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.

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  2. 1 vote
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  3. I try to add "Buffalo" in the suggest a city field. It says it is added, but changes it to "Buffalo Lake" in Minnesota.

    It seems this city would have be added outside the "suggest a city" field. Manually added via admin is the solution, I believe.

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  4. 1 vote
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    Hello,

    Understand. It has been like this for 8 years now, since the first pix-star was launched on the market in 2008 and nobody ever complained about these 20 seconds.

    It seems to be acceptable and a good solution / method for all our users so far.

    Is there any particular reason in your use case that these 20 seconds are now a problem?

    Thank you.

    The Pix-Star Team.

  5. Is it possible to copy the photos from the frame to a USB?

    I cannot see a way to copy photos from the frame's memory to a USB. Is this possible?

    1 vote
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    Hello,

    yes, of course.

    - go to the FILE MANAGER inside the frame.

    - select the pictures to copy.

    - press MENU and in the menu that shows up go down to

    copy selected to…

    - in the next window check the USB as destination the one that you’ve inserted and confirm.

    Arnaud

  6. Data plan?

    I am looking at buying this for my son's 87 year old great-grandmother. But she does not have wifi or even internet access. Could it be possible to connect this through my data plan, like I do for a tablet? Maybe that is already a feature?

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  7. having a historic of which photos i send by the mobile application

    It would be interessant havind the historic of what we have send with our phone!

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  8. Subject line from Pix-Star app doesn't appear as overlay

    I have noticed that when sending a photo from the Pix-Star iPhone app, if I complete the optional subject line, it does not appear on the frame when overlay is activated. The overlay feature works fine when sending from a conventional email application, however. Would it be possible to have this corrected? Thank you.

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  9. Be able to add photos to existing albums.

    It seems you can't add upload pictures to an existing Web Album that has been created. You can Copy to an album, but that just requires an extra step of creating a new album, and then copying to the album you want.

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    Hello,

    yes it is possible from the inbox to copy pictures to an existing pix-star web album.

    just select the pictures, then in the drop down menu choose the destination web album and they are copied.

    The Pix-Star Team.

  10. 1 vote
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  11. explain how to remotely determine frame model number

    explain how to remotely determine frame model number

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  12. Instruction worthless

    can't set up email address

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  13. I want the display on all the time. I don't like the motion sensor.

    This frame I for my parents and they don't move a lot during the day but enjoy watching the frame. Is there a way to turn off the motion sensor?sleep mode and keep it on all the time?

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  14. 1 vote
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  15. Don't like the new update for the Android. There is no way to set the interval for slideshow.

    Don't like the new update for the Android. There is no way to set the time interval for slideshow.

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    Hello,

    Actually there is still this feature, no problem.

    Same as on the previous Android Pix-Star app, no change.

    1- if your mobile phone has physical buttons there are 2 methods to adjust slide show interval:

    a- by clicking on the MENU button when the slide show is playing and a menu shows up inside you can change the interval.

    b- or by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.

    2- If your mobile phone has no physical buttons (for example the “Next”) then use the 2nd method above:

    - by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.

    Hope this clarifies.

    The Pix-Star Team.

  16. 1 vote
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  17. 1 vote
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  18. Delivery Switzerland

    Dear Team - I wanted to order you frames for Switzerland, but in your Drop Down List "Switzerland" is NOT mentioned ?? How to do, please HELP .

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  19. Ethernet vs. WIFI

    A family member does not have WIFI and so would need to hook directly into their cable modem via ethernet. What is the best solution? And which frame do you recommend?

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  20. 1 vote
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    Hello,
    In collage mode if you don’t want pictures to be cropped it’s possible just go to change settings menu then to slide show sub menu and here in the " display mode" choose the " collage x5 without crop " then your pictures will display as they are, no crop.
    The Pix-Star Team.

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