Skip to content

Any suggestion to improve your Pix-Star?

← General Ideas

Support High Efficiency Image Format (.HEIC files)

Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.

In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support the format.

Thanks!

115 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
Burke shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • pixstar16 commented  ·   ·  Report

    It would be good if HEIC format was also supported for images on the SD card

  • Anonymous commented  ·   ·  Report

    All my current photos are now ALL HEIC format and it's agrgravating not to be able to view these current and numerous photos on any of my FOUR pixstar frames!!! Please (and asking kindly), add the HEIC format to the PIXSTAR acceptable format list for everyone since we have been asking since 2018 (it appears reading over comment RE: HEIC on this support page) My investment of FOUR pixstar frames (and the numerous other family and friend to whom I have highly recommended Pixstar frames) are soon to be obsolete and useless for view CURRENT FORMATS from Ipad or Android photo formats, etc. PLEASE consider programing HEIC format for use with your products. -- Respectfully YET begging -- 6/12/2021

  • Meg commented  ·   ·  Report

    When do you plan to address this issue? It's been a problem since at least 2018.

  • Burke commented  ·   ·  Report

    Dear Pix-Star,

    Your support page says "Ask us anything, we are here for you!" Well, we're asking... Will you please add support for .HEIC files?

    There is an open source library that you can use to convert .HEIC files to .JPEG. All you have to do is use it: https://github.com/strukturag/libheif

    libheif even has an online demo that implements the library in javascript and demonstrates it using your browser: https://strukturag.github.io/libheif/ (upload a .HEIC image from your iPhone and your browser can convert it to .JPEG). libheif includes bindings for C++, python, and NodeJS. It should take your developers a day or two to incorporate it into your frames.

    Nearly half of your customers are generating .HEIC files on their phones and can't display those photos on your frames! It's 2021 now. Looking forward to a firmware update soon that includes support for .HEIC files. :-)

    Thanks!

  • Matt commented  ·   ·  Report

    PLEASE add support for High Efficiency Image Format (.heic files) Pix-Star. This is a serious limitation of your product.

  • Anonymous commented  ·   ·  Report

    From a LARGE frame customer
    Seems like a very reasonable request from customers....whats the delay?

  • Charles commented  ·   ·  Report

    HEIC compatibility needs to be implemented. Pix-Star please respond...

  • jill.hoffman62 commented  ·   ·  Report

    PLEASE FIX THIS!!!! Must be able to upload heic format pictures!

  • Anonymous commented  ·   ·  Report

    Waiting for over a year for them to update this...the Pixstar is quickly becoming a dinosaur...

  • Natalie commented  ·   ·  Report

    I was about to get a new pixstar frame- years of my photos are on my frame. Plus. I have been telling everyone about pixstar frames. However, now it will not upload the HEIC photos off my new iphone? This messes up my whole photo system. Beyond frustrating. Isn't there something you can do to update the frames? Unfortunately, you will lose business if this cannot be addressed as more and more people use this format. Thanks.

  • Debra commented  ·   ·  Report

    I have been trying to load new photos this morning and it's not working. So frustrating. It used to be a slow process, but at least it worked. Lo a behold, it's the HEIC file issue. I am so disappointed. I have changed the settings on my phone but that doesn't help with the ones that are already on my computer and no longer on my phone. My next frame most likely will not be a Pix-Star unless this gets straightened out soon.

  • Jim commented  ·   ·  Report

    Making this change would be excellent. Please can you implement it

  • Whitney Ryan commented  ·   ·  Report

    I just bought this frame and have most my pics saved already in a shared google drive. They are HEIC format and won’t upload to the frame. I got it for my mom, on the verge of returning if I can’t work it out!

  • DC commented  ·   ·  Report

    This is absurd that the HEIC file format is not being supported. So basically, PixStar your ignoring everyone with an iPhone - thanks.

  • Eric Hudson commented  ·   ·  Report

    Do you have any plans to do this? Questions have been coming in for over a year and you do not respond!

  • Eric Hudson commented  ·   ·  Report

    This is a serious issue, for all my new pictures will not upload since they are HEIC. Please upgrade the software quickly...

  • Erik commented  ·   ·  Report

    This needs to happen. how hard can it be?

  • Joe Olinchak commented  ·   ·  Report

    Some think that the HEIC format is an Apple innovation. It is not. It was developed by the same group that developed the JPG format. Apple was simply among the first to implement it.
    Are there any plans to update the Pix-Star software so that it supports this new format?

← Previous 1

General Ideas

Categories

Feedback and Knowledge Base

(thinking…)