General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
213 results found
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User interface needs a key/legend
The page where I can view my photo Inbox has a green light besides some photos and a red light besides others. I have no idea what this means. Thanks!
1 voteHello,
If you gently put the mouse on the little red or green dot (without clicking on it) you get a pop up window showing up with the relevant detailed explanation of the meaning of the red and green dot.
The Pix-Star Customer Support Team.
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Allow web albums to be sent to the frame for offline use
Please add a way to send albums (or selected images in a web album) to the frame for offline use.
Alternatively, add a new album type to the web page, Frame Album, that is automatically copied to the frame, much like the e-mail inbox.
1 voteHello,
It is already like this.
All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.
It is NOT streaming.
The Pix-Star Customer Support Team.
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Improve the video playback.
Playing videos has problems. The entire soundtrak plays while Pixstar displays the first frame, then the video plays with no sound.
1 vote -
have the correct serial # on the back
so it can work when being entered
1 voteHello,
Normally the serial number on the label at the back does reflect the serial number inside the unit.
Could you contact us about any issue regarding this label by email at " info@pix-star.com ".
Regards,
Arnaud
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Favorites folder for Radio
Favorites folder for Radio channels is a necessity... (Also most of the radio channels do not work)
1 vote -
iCloud
Allow uploads from the Apple iCloud service (that is what one of my kids uses to save all of his photos).
1 voteHello,
iCloud is a service from Apple and only for Apple. It is not open to 3rd parties. So none except Apple can access to this service to build new application. For this reason it is not possible for u stop import pictures from iCloud to the frame and no one except Apple is able to do so.
The might change in the future so we will follow up on this closely but on the short term there is no solution.
The Pix-Star Customer Support Team.
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Kudos for the USB keyboard interface, BTW!
You should note in your documentation that you can plug in a USB keyboard, which makes the initial setup MUCH easier. Entering my WiFi password, navigating through the menus with the arrow keys, really, really nice!
1 voteHello,
thank you for this suggestion.
We will add this in the user manual in the next version.
Regards,
The Pix-Star Customer Support Team.
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Flickr
Do you have frame that can access the 40,000 or so photos i have on Flickr? If so, can i pick and choose which photos get shown?
1 voteHello,
yes you can access flickr album by album and choose which album to import.
The Pix-star Customer Support Team.
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1 vote
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Display more than one Pix-Star Albums in the Pix-star frame
I would like to be able to define several smaller albums and then send two or more of them to the frame. As for now i have to merge the wanted albums into a "to be displayed" album and then send it to the frame.
1 voteHello,
This is already possible from inside the frame user interface.
Go to " my web album pictures" and inside go to your provider name ten you can select which album(s) to play.
this is not possible remotely from the web site for technical reasons.
Arnaud
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Way to see most recent pics in inbox. When i show the frame to people it used to wow I h m when i took a pic of them and it would show up
I have so many inbox pics now that the new ones dont show up quickly, so when i demo the frame people dont see the pic i took of them.
1 voteHello,
This feature already exist you can activate it in the menu change settings then go to “slide show” and here to “play mode”, inside either use the mode " show latest pictures " or the mode " repeat latest pictures more often".
The Pix-Star Team.
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Play videos from and SD card
I was just about to purchase the 10" frame when I noticed it doesn't play videos from an SD card or USB stick. This is one of the main reasons for me buying a digital Photo frame. Will you be adding this facility as it seems odd that such a high quality frame doesn't offer this option?
1 voteit is now possible.
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Please publish limitations on how many photos can be uploaded at one time on website.
Please publish limitations on how many photos can be uploaded at one time on website. It appears the limitation is currently 200.
1 voteHello,
We published an article in our online knowledge base.
The Pix-Star Team.
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Activity Sensor
I had the Kodak Pulse and it sensed activity in the room and turned the frame on and off. This should be incorporated into the frame design.
1 voteHello,
Latest Pix-Star frames sold after December 20th 2015 have now a Motion Sensor that detects the motion activity of persons in the room to auto turn the frame on and off.
The Pix-Star Team.
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Internet Radio Station: What type of stream URL format does this device use?
I found a couple station URL's that work. But other formats don't. Can you provide more technical detail as to how the URL stream format needs to be sent.
1 voteHello,
could you contact us through our web site and give us the web radios that are not working for you, we will check and correct them if needed.
Thank you.
The Pix-Star Team.
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Audio Files Need Feature for Random Play
Currently audio files only can be played in a loop. Need a random play feature.
1 voteHello,
We’ve just put online a new version that adds this feature. You can download it directly from the frame at the bottom of the main menu, a notification should be visible now.
Thank you for this suggestion.
The Pix-Star Team
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1 vote
Hello,
This new feature is now implemented, contact us if you want the new software update we will provide it to you by email.
send us an email to info@pix-star.com
thank you for this suggestion!
The Pix-Star Team.
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What is the point in having different albums if you can play them separately?
I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.
1 voteHello,
actually you can play each album separately one by one, of course.
just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.
then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.
if problem contact our support by email at
this feature is implemented and DOES work.
The Pix-Star Team.
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1 vote
Hello,
We have a already a software update with the random (shuffle) feature for audio playing, we will make it available to everyone next week, just check on your frame for the software update notification.
The Pix-Star Team.
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1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
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