General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
213 results found
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It would be nice to be able to turn off weather and calendar widgets and just allow the display of pictures
In the frame configuration panel give the user the ability to turn off features from displaying like weather and calendar date. This would allow the user to just experience the pictures.
3 votesThis is already possible, in the slide show press menu button in the menubar go to the option menu and here in " display details" choose to put to off.
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Allow display of specific picture via web interface
Sometimes while talking to my grandma I want to bring up a specific picture for her. Would be nice if that were possible via the web app. Specifically, bring up a specific picture for a certain amount of time.
3 votes -
Having trouble with DNLA ...
But this frame is great! Make more. Everybody is sold out! I will buy more! And I am telling everybody I know about it too. Such a great way to share family pictures and to be sure they are seen more than once and lost in an email or hard drive!
2 votes -
just like having a weather forecast, add the ability to display the current day on a monthly calendar... showing the total mo/day of week
just like having a weather forecast, add the ability to display the current day on a monthly calendar.. showing the total month with the current date circled or highlighted.... would be very helpful for our aging parents
2 votes -
Slide Show Options
I'd like to be able to set the slideshow to default to a DNLA folder as my pictures are saved on the Media server and also the functionality to loop the same slideshow continuously
2 votesHello,
This is already possible with the Pix-Star.
Do you have any issue with it?
You may contact us by email at info@pix-star.com, we will check this together with you.
The Customer Support Team.
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Android app should be able to access SD card
The Android app is currently unable to access pictures stored on my (micro) SD card in my phone. (it only finds pictures in the phone's internal memory.) Please update it to be able to access all picture and video files on my phone!
2 votesHello,
We recently put an update on the Android Play market with support to play pictures from SD card for Android devices.
Just download the update and it should be fine.
The Pix-Star Customer Support Team.
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Allow deletion of audio messages
Currently, audio messages cannot be deleted. I sent a test message with the Android app, and now it's stuck as the only audio message on my grandmother's frame. Please allow the option to delete audio messages the same way users can delete photos!
2 votesHello,
The function to delete the audio message is already implemented. Please make sure you have the latest sotware version.
To delete the audio message, you can go to
My Photo-Mail Inbox → My Voice Messages.
Then press on Select files to delete, and select all the Audio Messages you wish to delete, and the last step is to press on Delete selected files.
The Pix-Star Support Team.
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Recent photos should not show weather
When I select the "show recent pictures" viewing mode, I get the weather information way too often, and the configuration to show the info every hour I have is not respected.
In practice this mode is not very usable because half of the displayed pictures are weather!
2 votesHello,
This new version with the weather removed in slide show is now ready!
Please contact our customer support by email at " info@pix-star.com " we will give it to you for testing first before we make it available to everybody.
The Pix-Star Team.
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Enlarge photos would be a great option
This would be a great addition
2 votesHello,
This is already an existing feature.
Go to the change settings menu, then go to
SLIDE SHOW
in this menu you have:
Display mode
Here change to choose:
SMART FILL
this will enlarge pictures when possible, that is to say if the pictures is a least 80% of the size of the screen, if the picture are smaller than that we don’t enlarge them as they look pixelated and quite ugly then.
The Pix-Star Team.
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More detail in the user manual
Have a "generic" manual to print and send out with the frame. Maybe have a much more detailed manual on-line. Put ALL the information for the settings options in the on-line manual. Update the on-line manual as you make all the wonderful changes it looks like you're making based on customer feedback. Put a link in the printed manual you send out and encourage people to look there for new features.
2 votesHello,
The Knowledge Base we have online is here to complement the simplified use manual we ship with each device. You may check here.
The Pix-Star Team. -
Rename web albums
Please make it possible to rename a web album. Right now it only takes the name from the source folder (OneDrive in my instance). And I've *neatly" ordered my photos in folders accoring to year and subfolders with months. It's confusing when all my albums are "July" (that's our vacation month ;) )
2 votesRename of web album is possible already, but only for pix-star web album, it’s not possible for external web album due to technical limitations.
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Questions on Pix-Star Google Photo Integration
I keep all my photos organized on Google Photos....I am looking for a frame that will randomly cycle my photos from Google Photos so I do not have to update the frame manually each time I have new photos. Is it possible for your frame to randomly cycle the Google Photos I have... ? How does the integration work between Google Photos and your frame ?
What integration do you have concerning the above.
2 votesHello,
our pix-star frames can import pictures from google photos, contact our customer support for more details as here it is for giving suggestion on product improvements.
The Pix-Star Team. -
Periodic Re-Scan of Network Folders
I am an amateur Photographer - I store my pictures on my Photography PC and have sync software that distributes those pictures to my other PCs (for screensaver and viewing on the road) and to my NAS for long-term Storage. I would love it if the frame had an option to periodically rescan the selected folder(s) - perhaps as it is entering the stand-by mode? - to assure that the slideshow always contains the most recent entries to the folders.
2 votes -
Improved Randomization Logic
The current Randomizing option will cycle through photos however it tends to repeat multiple photos throughout the slideshow. I especially noted that if the photo frame goes to sleep for some time, it seems to start back at the beginning of the previous randomization cycle.
An improved randomization logic would be one where photos will not repeat, until every picture has been viewed. This could be accomplished with a logic that would have to maintain a table of all the photos listed and it would randomly hit each photo, but without repeating. Once the last photo is triggered, then the…
2 votesHello,
our implementation already works exactly as you describe:
step 1 a list of all the picture to be played in the slide show is built.
step 2 their position (index) is shuffled in the list by changing randomly their position.
so this method is a 100% guaranty that each picture plays only 1 for sure.
of course if you do have duplicate inside the frame then in the random they are also duplicate.
but the random method by itself for sure does not create duplicate it is impossible with this method.
The Pix-Star Team.
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2 votes
You are welcome.
The Pix-Star Team. -
Add ability to whitelist/blacklist by phone number for people using the Pix-Star Snap app
For the photo-emails it is easy to add email address to the whitelist and blacklist groups. For the Pix-Star Snap app for Android/iOS, it would be nice to be able to add phone numbers to the same whitelist/blacklist groups. I want to be able to avoid having the grandparents frames left open to accepting photos from anyone who knows the frame's address.
2 votesThe filters now can also add the app sender so that you can authorise who is allowed to send pictures using the app, or create list of un authorised people.
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Add possibility to move pictures from one pix-star album to another
inside the pix-star web site, add the possibility to move picture that inside one pix-star album to another album
1 vote -
provide a random play mode
provide a random play mode
1 votehello,
the random mode is already available in the frame. please check this:
when the slide show is playing, press MENU button.
u see this menu bar coming out from the left right?
move down to the 2nd button button from the bottom, it’s called OPTIONS, inside you can configure the random mode.
Any problem do not hesitate to contact us.Arnaud
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Manual
Put the manual up on the web site for people thinking about buying one (and others who have to manage someone else's unit).
1 voteHello,
our user manual is already on our web site, on the home page www.pix-star.com then at the bottom, u can see " user manual", when you click on it it starts the download.
Regards,
Arnaud
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Great support!
I emailed for help and got the answer back in minutes. Then responded with another question and got that answer in minutes. Wow! I work at a web company and that's impressive! Thanks.
1 voteHello,
Thank you very much for your email and kind support. Appreciate!
Have a good evening.
The Pix-Star Customer Support Team.
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