General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
329 results found
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1 vote
Hello,
In collage mode if you don’t want pictures to be cropped it’s possible just go to change settings menu then to slide show sub menu and here in the " display mode" choose the " collage x5 without crop " then your pictures will display as they are, no crop.
The Pix-Star Team. -
Auto sync network time with a manual time zone
I went from Central Daylight Time (CDT) to Central Standard Time (CST) last Sunday night (2017/11/05 at 2 AM).
The pixstar is set to auto sync with the network time.
The pixstar still says its 1 hour fast. I.E. Right now its:
$ date
Wed Nov 8 08:03:43 CST 2017But the pixstar says its: 09:03:43 !!!! I.E. it is set to the Eastern Standard Time (EST).
You should have a manual time zone.
17 votesIn the latest software version you can manually adjust the time zone inside the frame.
The Pix-Star Team. -
Ethernet vs. WIFI
A family member does not have WIFI and so would need to hook directly into their cable modem via ethernet. What is the best solution? And which frame do you recommend?
1 voteHello,
you can buy a USB to ETHERNET adapter and plug it to the frame, no problem, as explained in our knowledge base here:
The Pix-Star Team.
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Delivery Switzerland
Dear Team - I wanted to order you frames for Switzerland, but in your Drop Down List "Switzerland" is NOT mentioned ?? How to do, please HELP .
1 voteHello,
Sorry but we can’t deliver to this country due to several problems with the Customs recently.
The Pix-Star Team. -
What video formats are supported
I am considering buying an XD 10.4 frame. Please can you let me know what video formats are supported.
8 votesHello,
you can send short video clips only by email or using our pix-star snap iPhone or Android app, most format are supported for video. Maximum 2 minutes length.
the Pix-Star Team. -
1 vote
Hello,
inside your pix-star.com account go to the middle left there is a link to " suggest a weather location/city" use this we will review if it’s possible to add it.
The Pix-Star Team. -
need simpler quick start directions. Frame doesn't display emailed photos that have been received in Pixstar acct.???
PIXSTAR for Dummies
1 voteHello,
could you please contact our support team by email at " info@pix-star.com " we will help you.
The Pix-Star Team.
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Don't like the new update for the Android. There is no way to set the interval for slideshow.
Don't like the new update for the Android. There is no way to set the time interval for slideshow.
1 voteHello,
Actually there is still this feature, no problem.
Same as on the previous Android Pix-Star app, no change.
1- if your mobile phone has physical buttons there are 2 methods to adjust slide show interval:
a- by clicking on the MENU button when the slide show is playing and a menu shows up inside you can change the interval.
b- or by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
2- If your mobile phone has no physical buttons (for example the “Next”) then use the 2nd method above:
- by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
Hope this clarifies.
The Pix-Star Team.
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1 vote
Hello,
could you contact our customer support through our web site or by email at " info@pix-star.com " we will help you with this.
The Pix-Star Team.
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Periodic Re-Scan of Network Folders
I am an amateur Photographer - I store my pictures on my Photography PC and have sync software that distributes those pictures to my other PCs (for screensaver and viewing on the road) and to my NAS for long-term Storage. I would love it if the frame had an option to periodically rescan the selected folder(s) - perhaps as it is entering the stand-by mode? - to assure that the slideshow always contains the most recent entries to the folders.
2 votes -
I want the display on all the time. I don't like the motion sensor.
This frame I for my parents and they don't move a lot during the day but enjoy watching the frame. Is there a way to turn off the motion sensor?sleep mode and keep it on all the time?
1 voteHello,
yes, go to change setting menu inside the frame then to auto on % off inside put all to OFF.
The Pix-Star Team.
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Disable sensor motion on schedule.
My frame it´s on my living room, and to go to the kitchen I pass in front of it, so in the middle of the night if I go to the kitchen to drink some water the frame turns on.
I would like that the Motion Sensor turn on to had an optional "Do Not turn on the frame between X:XX and X:XX"
In that way I could setup to not turn on say between 23:00 and 06:00, and could pass in front of it on that time frame and it would not turn on.
77 votes -
Instruction worthless
can't set up email address
1 voteHello,
you need to go to www.pix-star.com to register the frame.
if you have any issue doing this please contact our customer support by email at:
Regards,
The Pix-Star Team.
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explain how to remotely determine frame model number
explain how to remotely determine frame model number
1 voteHello,
Sorry but this is not possible technically right now.
The P|ix-Star Team.
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Questions on Pix-Star Google Photo Integration
I keep all my photos organized on Google Photos....I am looking for a frame that will randomly cycle my photos from Google Photos so I do not have to update the frame manually each time I have new photos. Is it possible for your frame to randomly cycle the Google Photos I have... ? How does the integration work between Google Photos and your frame ?
What integration do you have concerning the above.
2 votesHello,
our pix-star frames can import pictures from google photos, contact our customer support for more details as here it is for giving suggestion on product improvements.
The Pix-Star Team. -
Please use the email title used when emailing a picture from smartphone app as a caption for each picture
Please use the email title used when emailing a picture from smartphone app as a caption for each picture
7 votesHello,
You can already display the subject of the email as a caption at bottom of the image in the slide show inside the frame.
Go to change settings menu then to Slide show menu.
here go to
display details.
inside choose " display subject".
then in the slide show the subject will show on the picture.
REAMRK: this does not work in collage mode you need to switch to the mode where it shows 1 picture at a time on the screen.
The Pix-Star Team.
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Play video from Web Albums
Would be really nice if the frame could play videos from Web Albums (Google Photos, etc.)...is it possible to add that functionality, or is it out of the question?
155 votes -
Allow multiple folders to play, but not all
I would like the ability to select multiple (but not all) folders to be played. It looks like it's either one or all. How about some in-between? I have to work around this by creating a new folder and copying the ones I want to play to it, then select this new folder to be played.
7 votesHello,
While it is true you cannot do this selection from the web site, you can do it inside the frame going to “my web albums pictures” menu inside the frame then enter inside the supplier name and then inside you can select the albums to play.
Arnaud
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1 vote
Hello,
Yes of course, go to the frame FILE MANAGER then you can copy from memory stick to the frame’s memory.
contact our support team at " info@pix-star.com " if needed.
The Pix-Star Team.
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Be able to add photos to existing albums.
It seems you can't add upload pictures to an existing Web Album that has been created. You can Copy to an album, but that just requires an extra step of creating a new album, and then copying to the album you want.
1 voteHello,
yes it is possible from the inbox to copy pictures to an existing pix-star web album.
just select the pictures, then in the drop down menu choose the destination web album and they are copied.
The Pix-Star Team.
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