General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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Email Web Album Photos Directly to Other Unlinked Frames
We have given pixstar frames to family - we do not want our frames to be linked together. I would like to email directly some web album photos I load onto our frame. Right now I can do this with photomail, but not web albums. I have to email each photo separated via standard email.
3 votesHello,
In your account go to View My Web Album Pictures and click on the album you want to share with another frame then press the SHARE button then enter the other frame info, this album will be shared to the other frame account automatically.
This feature is already implemented.
If question do not hesitate to send an email to us.
Pix-Star Support.
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Onedrive not really working
I'm not sure if you realize this but most of my pictures are on OneDrive and I finally looked into why I keep seeing the same pictures over and over. It looks to me that you only look at the root and never show pictures within folders which really needs to get fixed, my other frame (different MFR) does show all pictures in all folders.
33 votesHello,
Our R&D will have a look at this int the coming days.
Pix-Star Support
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I found a bug
Hey Pix-Star,
I found a bug. When I turn the internet radio music down and then turn it off. If I turn it on again the volume won't go back up unless I turn my frame off and restart it. Hope this gets fixed with a new firmware update. Thanks,
Jon1 voteHello,
Actually after reviewing this it is NOT a bug, it is the normal way the system works.
When you adjust the volume it will memorise it, so next time you play it uses the previous volume adjusted value.
it’s the same on your HiFi system or your TV, if you put the volume to 0 then it will remain at 0 till you increase it again.
this is normal behaviour.
Having said that, we are investigating how to improve that situation to users to avoid the misunderstanding you are in right now.
The Pix-Star Customer Team
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Android PixStar App Is Not Compatible With Your Device
My Dell Venue 7 Tablet running Android 4.4 kitkat, gets the following when I searched Google Play for the PixStar App for Android: This App is Not Compatible With Your Device When will you develop an app for Tablets running 4.4?
3 votesHello,
we’ve just put a new version of the APP on android play, can you see if you an download it?
should now work for tablets.
Could you confirm back?
Thank you.
The Pix-Star Team.
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radio on/off within slideshow
The new software with recents radio change from Remote:Menu in slideshow is GOOD. Thanks! Please sequence the play/pause on the remote to include radio on/off:
mute/pause/unmute/play
Can you make the volume available in slideshow?
Save the radio station selection with the slideshow. Optionally, play the saved selection or override with timed station selections.
4 votesHello,
When pressing pause in slide show if audio is playing a quick menu shows up to mute/unmute.
The Pix-Star Team
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friendlier radio selection in slideshow
Provide recent radio selector within slideshow. It is not my experience that it auto-returns from radio selection to slides and it's terribly modal as is. Radio selection should be more intuitive at any rate, with recent stations at the top of the options.
1 vote -
1 vote
You are welcome.
Arnaud
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1 vote
Hello,
There is already such feature and it’s quite easy.
From your account at pix-star.com log into it and go to the left/middle to
import external pictures.
then you can import pictures from Picasa or Dropbox easily.
The Pix-Star Customer Support Team.
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Option to play last 5, 10, 20, 60, all pictures for Grandparents who cannot manage the frame themselves
Great Grandparents/Uncles/Aunts cannot manage their local device. Either create an option for remote login management (delete or do not display) of the my inbox photos received via email or limit the pictures displayed to the last 5, 10,20....you get the idea.
4 votesThere is already inside the frame a feature to play only latest received pictures based on the date, for example the last 3 days, last 7 days, last 30 days.
This feature does the same thing as you describe here and should answer your need.
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Upload entire folders vs one picture at a time
Upload entire folders vs one picture at a time
1 vote -
better transitions between photos: fade to black for example
I find the fade transition to be a bit jerky. Looks like a processor issue, but if not.. maybe it could be improved. Also, it would be nice to have a fade to black transition. I think this is also called dip to black.
6 votes -
Sort external web albums alphabetically
When importing external pictures the albums are not shown in order, which makes finding specific albums difficult. Please present a sorted list. Specifically, I use SmugMug so I don't know if this problem exists with other sources.
10 votes -
Remote Firmware Update
It would be great if an "Update Firmware" button could be added to the Pix-Star portal. We bought two frames, the closest of which is 2 hours away. Neither of the recipients are particularly tech savy.
7 votesHello,
Contact us by email at
we will give you a method to remotely update the software of the frame when a new firmware is available
The Pix-Star Team
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Use email subject as picture name
I wonder if it may be possible for the Frame to use the email subject as the picture title. This would make it so much easier to name pictures so that the recipient can identify what they're looking at!
17 votes -
show date metadata - similar to display details - show folder name, picture name, email details
It would be really nice to be able to show the date the picture was taken (pulled from file properties) on the actual image showing on the frame. There is already the option to show Folder Name - Picture Name - Email Details.
34 votes -
1 vote
Hello,
Actually the 24 hours mode already exist for English language, if you go to the CHANGE SETTINGS menu then to
AUTO ON & OFF
menu, at the very bottom you have the TIME FORMAT choice then inside if you choose:
DD/MM/YYYY
it will automatically change this to 24 h mode for the time display.
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Have the Clock and Calendar hide in the background while weather pages are displayed.
I currently use the clock and calendar in the top right corner of the screen, however when any of the weather pages are displayed the clock and calendar cover and obscure the information on those pages in the upper right corner. It would be nice to have the clock and calendar disappear when the weather pages are displayed similar to how it disappears when the Daily Information page is displayed
1 voteHello,
Ok good.
could you please contact us by email at
We will give you this new version.
Regards,
Arnaud
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Slide Show Options
I'd like to be able to set the slideshow to default to a DNLA folder as my pictures are saved on the Media server and also the functionality to loop the same slideshow continuously
2 votesHello,
This is already possible with the Pix-Star.
Do you have any issue with it?
You may contact us by email at info@pix-star.com, we will check this together with you.
The Customer Support Team.
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Ability to change orientation
I rotated some photos before sending them, but they got rotated back when they were received by Pixstar.
4 votesHello,
Actually it is not necessarily a problem on the frame, it usually is a problem with the software you used to rotate the picture?
some software rate on the screen but when you save it doe sNOT save the new orientation, so it is lost. so when your system receive it the rotation info is lost so it can’t find it.
also could you send that picture to us by email to " info@pix-star.com " so that i check the rotation information inside?
Thank you.
Arnaud.
Head of Customer Support. -
Great product-Thanks! Set up a challenge using th buttons on the back. How about a touch screen interface?
Set up was difficult using the buttons on the back. Once frame was registered much easier. My suggestion is to include a touch screen interface--I keep hitting keys to input by Wi-Fi network--using buttons on back and then clicking Ok was time consuming. Thanks
10 votesHello,
The device comes with a remote control for more convenient operations.
You did not find it?
Any problem with it?
Regards,
Arnaud
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