General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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1 vote
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Portrait Mode
The 15 inch Pix-Star Frame has FOUR factory implemented hook-type mounting holes, two for Portrait and two for Landscape. I am told that the frame DOES NOT function in Portrait mode. Being you are enabling the frame to be mounted in the Portrait position, when will you implement the portrait display mode? Even implementing only the photos to be displayed in Portrait mode would be a BIG plus.
By installing the portrait mounting wholes, you are definitely implying that it will function in that mode.
6 votesImplemented now.
Contact us if necessary.
The Pix-Star Team. -
Flickr
Do you have frame that can access the 40,000 or so photos i have on Flickr? If so, can i pick and choose which photos get shown?
1 voteHello,
yes you can access flickr album by album and choose which album to import.
The Pix-star Customer Support Team.
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Allow weather to be scheduled for display daily
The weather function isn't very useful when you never know when it is going to come up on the slide show. It would be great if we could schedule the weather to show up, up to two times per day. This way, for example, I could tell it to display only the weather for 1 hour daily from 7-8am and 8-9pm so we know at a glance what the weather is going to be for that day and prepare for the next day in the evening.
3 votesHello,
Using the “daily information” option the weather is showing every couple of hours automatically, this should answer this need.
The Pix-Star Team
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Kudos for the USB keyboard interface, BTW!
You should note in your documentation that you can plug in a USB keyboard, which makes the initial setup MUCH easier. Entering my WiFi password, navigating through the menus with the arrow keys, really, really nice!
1 voteHello,
thank you for this suggestion.
We will add this in the user manual in the next version.
Regards,
The Pix-Star Customer Support Team.
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iCloud
Allow uploads from the Apple iCloud service (that is what one of my kids uses to save all of his photos).
1 voteHello,
iCloud is a service from Apple and only for Apple. It is not open to 3rd parties. So none except Apple can access to this service to build new application. For this reason it is not possible for u stop import pictures from iCloud to the frame and no one except Apple is able to do so.
The might change in the future so we will follow up on this closely but on the short term there is no solution.
The Pix-Star Customer Support Team.
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Distributing in Korea
Do you have any partner in Korea to distribute your product.
I'm strongly hope to distribute your product in Korea. I can make your product with Korean (Language) and I can also support KC certification.
So, if you give me a chance to do, I'll do my best...
4 votes -
Favorites folder for Radio
Favorites folder for Radio channels is a necessity... (Also most of the radio channels do not work)
1 vote -
have the correct serial # on the back
so it can work when being entered
2 votesHello,
Normally the serial number on the label at the back does reflect the serial number inside the unit.
Could you contact us about any issue regarding this label by email at " info@pix-star.com ".
Regards,
Arnaud
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DLNA over Ethernet
It's currently only possible to search for DLNA servers over WiFi. Please can this be changed so that USB Ethernet is also supported.
3 votesYes it is ALREADY supported inside a new version we will put online to all users very soon.
You may contact us by email at " info@pix-star.com " so that we give you this version for you to try.
Arnaud
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SAMBA Client
The frame already has a SAMBA server, so why not enable the SAMBA client so it could connect to a shared folder on a NAS drive to pull photos from. NAS and home storage is very popular (the main reason I purchased Pix-Star over Nixplay was DLNA support)
3 votesHello,
We have now (august 2015) a new version that implants this idea, please contact us by email at " info@pix-star.com " so that we can give it to u.
The Pix-Star Customer Support Team.
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Improve the video playback.
Playing videos has problems. The entire soundtrak plays while Pixstar displays the first frame, then the video plays with no sound.
1 vote -
Publish a suggested list of RSS Photo Feeds
I'm running out of pictures to display on my frame, which sits on my desk at work (so it's looked at all day, every day). I have the time set to 1 minute to space them out. Can you publish a list of suggested RSS photo feed URL's so we can easily add some stock images to the frame? I've had a hard time finding these on my own.
4 votesHello,
If you have problems adding RSS feed to the frame check our knowledge base there is an article about the RSS feed and the format structure to follow.
Or contact our customer support by email we will help you.
The Pix-Star Team.
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7 votes
this is fixed
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Allow deletion of audio messages
Currently, audio messages cannot be deleted. I sent a test message with the Android app, and now it's stuck as the only audio message on my grandmother's frame. Please allow the option to delete audio messages the same way users can delete photos!
2 votesHello,
The function to delete the audio message is already implemented. Please make sure you have the latest sotware version.
To delete the audio message, you can go to
My Photo-Mail Inbox → My Voice Messages.
Then press on Select files to delete, and select all the Audio Messages you wish to delete, and the last step is to press on Delete selected files.
The Pix-Star Support Team.
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WD My Book Live - External Import
Web External Import. Being able to connect the picture frame to Network Drives... WD My Book Live...
3 votesHello,
You can already stream pictures stored in your My Book Live directly from the frame.
No problem
The Pix-Star Customer Support Team
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Android app should be able to access SD card
The Android app is currently unable to access pictures stored on my (micro) SD card in my phone. (it only finds pictures in the phone's internal memory.) Please update it to be able to access all picture and video files on my phone!
2 votesHello,
We recently put an update on the Android Play market with support to play pictures from SD card for Android devices.
Just download the update and it should be fine.
The Pix-Star Customer Support Team.
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Allow web albums to be sent to the frame for offline use
Please add a way to send albums (or selected images in a web album) to the frame for offline use.
Alternatively, add a new album type to the web page, Frame Album, that is automatically copied to the frame, much like the e-mail inbox.
1 voteHello,
It is already like this.
All web albums are completely downloaded to the frame’s local memory and stay inside the memory so that even without Wi-Fi you can play them.
It is NOT streaming.
The Pix-Star Customer Support Team.
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User interface needs a key/legend
The page where I can view my photo Inbox has a green light besides some photos and a red light besides others. I have no idea what this means. Thanks!
1 voteHello,
If you gently put the mouse on the little red or green dot (without clicking on it) you get a pop up window showing up with the relevant detailed explanation of the meaning of the red and green dot.
The Pix-Star Customer Support Team.
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Awesome Frame!!!!
Hi - I just wanted to let you know that I purchased a PixStar Frame for my husband's birthday - we got it yesterday, opened it up and had it working in minutes! We LOVE it! He wanted a digital frame and his requirement was that we could e-mail or somehow easily get the pictures from our iPhones to the frame. I search on Amazon and came up with this frame! So happy I found it - we just love it and it's been less that 24 hours!
Thanks! Susan & Patrick Bivona1 voteHello,
Thank you very much for your feedback!
The Pix-Star Customer Support Team.
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