General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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SAMBA server - drop the insecure SMB v1, upgrade to v2+
The original SMB protocol (v1) has been deprecated for years, known to be very insecure (remember WannaCry?).
Current systems don't even support connecting to that by default. In Windows 10 - since v1709 - you'd have to manually activate the old "SMB 1.0/CIFS client" feature to access this picture frame. And that is a BAD idea to have it enabled on a regular basis (makes you vulnerable to all kinds of attacks when connecting to any OTHER samba servers).My question is: do you even plan updating this (in firmware)? And when?
12 votes -
Support newer top-level domains for account email address
I would like to change my account email address (not my picture frame email address). My new address uses a newer ".email" top-level domain. When I try to change it, the settings page says, "Sorry, this email address is not valid." It is valid though, and I was wondering if we could get that changed.
5 votes -
Be able to correct your email address in my pixstar account
I can’t seem to correct a mistake in my pix star email account.
4 votesIt is now possible to change your frame email address directly inside your pix-star.com account going to the " my profile" page.
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display name of album on frame for each photo
display name of album on the frame for each photo
1 vote -
Typos on Amazon page
Great product but you have some sloppy typos on your Amazon page (https://www.amazon.com/stores/node/3038638011?_encoding=UTF8&field-lbr_brands_browse-bin=Pix%20Star&ref_=bl_dp_s_web_3038638011) Specifically: "Control the frame remotly" (should be "remotely") and "The personnal connection" (should be "personal")
1 voteThank you for reporting this.
we have now corrected this issue.
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Wallpaper
Sometimes I would like to display only one picture but when I select only one it plays as a slideshow. Please consider an option for a fixed photo display
1 vote -
Add ability to whitelist/blacklist by phone number for people using the Pix-Star Snap app
For the photo-emails it is easy to add email address to the whitelist and blacklist groups. For the Pix-Star Snap app for Android/iOS, it would be nice to be able to add phone numbers to the same whitelist/blacklist groups. I want to be able to avoid having the grandparents frames left open to accepting photos from anyone who knows the frame's address.
2 votesThe filters now can also add the app sender so that you can authorise who is allowed to send pictures using the app, or create list of un authorised people.
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Good Product
I am very pleased with your product and the way it functions.
1 vote -
Self-Service Frame Replacement Update Capability
I just bought a replacement for my previously purchased frame that completely failed and would say that your frame replacement process is completely stupid. I should be able to manage my frame (replace it) on the website. Instead, I had to run around collecting serial numbers and other information to send to some admin person at your company to make some change to your database. I looked at this before I bought the new one and tried to convince my wife to just use one of the 10" Echo shows (which i have 2 of them) instead of messing with…
1 voteThank you for this suggestion.
It is now possible inside your pix-star.com account (go to " my profile ") to update yourself your frame serial number so that you can self service when replacing an old pix-star frame by a new Pix-Star unit.
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I would like to be able to show the complete name of the picture, without the "Picture taken: xx/xx/xx".
I would like to be able to show the complete name of the picture, without the "Picture taken: xx/xx/xx". Or increase the display field (from 47) to fill the entire box....or allow 2 lines for display.
3 votes -
It would be nice to have the calendar have an a feature to have birthdays automatically load from year to year.
calendar have an a feature to have birthdays automatically load from year to year.
5 votes -
1 vote
This feature already exist inside the frame in the change settings menu.
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Turn off "[WEB ALBUM]" when displaying the folder name
Please make it possible to remove the words "[WEB ALBUM]" from the end of the folder name when displayed. It's awful when it says something like "Hawaii Vacation 2018 [WEB ALBUM]" on my photos. I just want it to say "Hawaii Vacation 2018" . Thanks
5 votes -
Website needs more Compute ( CPU & or I/O )
love all the features and functions BUT the website is dog slow when just displaying email photos
1 voteadditional resources have been added.
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Support High Efficiency Image Format (.HEIC files)
Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.
In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support…
117 votesNow HEIC format is supported when sent by email or uploading to a web album in the account.
Send sending for the iOS app they were already supported before.
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Allow user the ability to delete an album.
It appears the only way to delete an album is to click on each of 500+ photos one at a time. This is very low tech. I should be able to click on an album and click on the delete selection button and the entire album be deleted.
1 voteHello,
it’s already like this in the web site you can select a web album and then click the “delete selected” button then it will delete the whole web album.
The Pix-Star Team.
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Put your new User Manual online.
Put your new User Manual online. You still have the 2014 version User Manual as the only downloadable version, and you have changed the screen names since then.
6 votesthe user manual is now inside our knowledge base.
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File management on frame should display a thumbnail and be sorted by last received.
I cannot find a specific video to delete without sorting through Every file on the frame. The files are completely random order in the management section, without thumbnails. The online acct delete didn't remove the video from the frame. Video is too large and sends the frame into a loop, making it useless
1 voteThere are thumbnail of each picture video in the file manager in the frame.
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Kudos
Just wanted to say thanks for a great product. My 91 year old mother feels like she connects with her family when she sees the photos they add daily.
She doesn’t have internet service but I put a hotspot in her home and it works great.1 voteThe pix-star Team thank you very much for your support.
Web re very happy that it bring such joy to your Mother.
The Pix-Star Team. -
Select multiple Albums
I would like a "Switch Slide Show" option to select more than one album (but not all albums).
Basically check off which albums to play.16 votesFrames sold after October 1st, 2020 have now this feature.
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