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General Ideas

To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.

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213 results found

  1. Be able to correct your email address in my pixstar account

    I can’t seem to correct a mistake in my pix star email account.

    4 votes
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  2. display name of album on frame for each photo

    display name of album on the frame for each photo

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  3. Typos on Amazon page

    Great product but you have some sloppy typos on your Amazon page (https://www.amazon.com/stores/node/3038638011?_encoding=UTF8&field-lbr_brands_browse-bin=Pix%20Star&ref_=bl_dp_s_web_3038638011) Specifically: "Control the frame remotly" (should be "remotely") and "The personnal connection" (should be "personal")

    1 vote
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  4. Wallpaper

    Sometimes I would like to display only one picture but when I select only one it plays as a slideshow. Please consider an option for a fixed photo display

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  5. Add ability to whitelist/blacklist by phone number for people using the Pix-Star Snap app

    For the photo-emails it is easy to add email address to the whitelist and blacklist groups. For the Pix-Star Snap app for Android/iOS, it would be nice to be able to add phone numbers to the same whitelist/blacklist groups. I want to be able to avoid having the grandparents frames left open to accepting photos from anyone who knows the frame's address.

    2 votes
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  6. Good Product

    I am very pleased with your product and the way it functions.

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  7. Self-Service Frame Replacement Update Capability

    I just bought a replacement for my previously purchased frame that completely failed and would say that your frame replacement process is completely stupid. I should be able to manage my frame (replace it) on the website. Instead, I had to run around collecting serial numbers and other information to send to some admin person at your company to make some change to your database. I looked at this before I bought the new one and tried to convince my wife to just use one of the 10" Echo shows (which i have 2 of them) instead of messing with…

    1 vote
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    completed  ·  AdminPix-Star Support (CEO / Founder, Pix-Star) responded

    Thank you for this suggestion.

    It is now possible inside your pix-star.com account (go to " my profile ") to update yourself your frame serial number so that you can self service when replacing an old pix-star frame by a new Pix-Star unit.

  8. I would like to be able to show the complete name of the picture, without the "Picture taken: xx/xx/xx".

    I would like to be able to show the complete name of the picture, without the "Picture taken: xx/xx/xx". Or increase the display field (from 47) to fill the entire box....or allow 2 lines for display.

    3 votes
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    completed  ·  1 comment  ·  Admin →
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  9. It would be nice to have the calendar have an a feature to have birthdays automatically load from year to year.

    calendar have an a feature to have birthdays automatically load from year to year.

    5 votes
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  10. I would like to see moist recently added photos more often. My older photos seem to show much more frequently

    1 vote
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  11. Turn off "[WEB ALBUM]" when displaying the folder name

    Please make it possible to remove the words "[WEB ALBUM]" from the end of the folder name when displayed. It's awful when it says something like "Hawaii Vacation 2018 [WEB ALBUM]" on my photos. I just want it to say "Hawaii Vacation 2018" . Thanks

    5 votes
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    completed  ·  1 comment  ·  Admin →
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  12. Website needs more Compute ( CPU & or I/O )

    love all the features and functions BUT the website is dog slow when just displaying email photos

    1 vote
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  13. Support High Efficiency Image Format (.HEIC files)

    Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.

    In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support…

    115 votes
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    22 comments  ·  Admin →
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  14. Allow user the ability to delete an album.

    It appears the only way to delete an album is to click on each of 500+ photos one at a time. This is very low tech. I should be able to click on an album and click on the delete selection button and the entire album be deleted.

    1 vote
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    3 comments  ·  Admin →
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  15. Put your new User Manual online.

    Put your new User Manual online. You still have the 2014 version User Manual as the only downloadable version, and you have changed the screen names since then.

    6 votes
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    3 comments  ·  Admin →
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  16. File management on frame should display a thumbnail and be sorted by last received.

    I cannot find a specific video to delete without sorting through Every file on the frame. The files are completely random order in the management section, without thumbnails. The online acct delete didn't remove the video from the frame. Video is too large and sends the frame into a loop, making it useless

    1 vote
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  17. Kudos

    Just wanted to say thanks for a great product. My 91 year old mother feels like she connects with her family when she sees the photos they add daily.
    She doesn’t have internet service but I put a hotspot in her home and it works great.

    1 vote
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  18. Select multiple Albums

    I would like a "Switch Slide Show" option to select more than one album (but not all albums).
    Basically check off which albums to play.

    16 votes
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    3 comments  ·  Admin →
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  19. How can I buy another remote?

    1 vote
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  20. just wanted to thank Arnaud for the incredible support he provided in getting my new 15 " unit setup and arranging for transfer of photos

    2 votes
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