General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
-
Manage multiple Pix-Star frames from one account & unique group email address
I have several Pix-Star frames and i want to send pictures to a common email address so that they all receive the picture and manage them from a single account.
15 votes -
having a historic of which photos i send by the mobile application
It would be interessant havind the historic of what we have send with our phone!
1 vote -
Is it possible to copy the photos from the frame to a USB?
I cannot see a way to copy photos from the frame's memory to a USB. Is this possible?
1 voteHello,
yes, of course.
- go to the FILE MANAGER inside the frame.
- select the pictures to copy.
- press MENU and in the menu that shows up go down to
copy selected to…
- in the next window check the USB as destination the one that you’ve inserted and confirm.
Arnaud
-
Manual
Put the manual up on the web site for people thinking about buying one (and others who have to manage someone else's unit).
1 voteHello,
our user manual is already on our web site, on the home page www.pix-star.com then at the bottom, u can see " user manual", when you click on it it starts the download.
Regards,
Arnaud
-
1 vote
Hello,
Understand. It has been like this for 8 years now, since the first pix-star was launched on the market in 2008 and nobody ever complained about these 20 seconds.
It seems to be acceptable and a good solution / method for all our users so far.
Is there any particular reason in your use case that these 20 seconds are now a problem?
Thank you.
The Pix-Star Team.
-
Please add a 2 minute display interval..
1 minute is too short and 5 minutes is too long. Please add something in between or a custom interval.
4 votes -
Features in Detail
I want to know fastest transition time before I buy. Can't find the information anywhere. Not even in the manual, which I opened to check. Please add many more "details" on the web-site - maybe have a click button for "More Details" below the "popular" ones that are there.
3 votesHello,
This is done through our knowledge base where many articles give more in depth information about the numerous feature of our products.a new article has now been added to the KB:
The Pix-Star Team.
-
1 vote
Hello,
use the " suggest city " button you can enter whatever you wan there.
The pix-star team.
-
Weather suggested city for Minnesota
Please add Buffalo. Buffalo Lake is automatically added when I type "Buffalo". These are two different cities.
1 voteHello,
could you please use the web page link “suggest a weather location” inside your pix-star.com account (on the left middle), we will add it if possible.
The Pix-Star Team.
-
4 votes
-
Allow user to create their own "Event Type."
It would be really nice if users were allowed to create their own Event Types as often the Alarm, Important isn't quite what you need.
Also, please correct the spelling of the word medicine.
Thank you!
3 votes -
How to remove contacts from list
How do I remove names from my contact list?
1 voteHello,
log into your account at pix-star.com go to the left to “manage my contact list” and delete contacts here.
The Pix-Star Team. -
Google Photos
I found a way to display Google Photos, however, there is a problem.
According to your Knowledge Base Google Photos does not have an API for 3rd parties. You do support downloads from Google Drive and one of the folders in Google Drive is Google Photos, which not surprisingly contains all your Google Photos. In my PixStar account I connected to Google Drive and the Google Photos folder and syncing to my Frame started. Everything seemed OK until I noticed that pictures in Portrait mode were being displayed in Landscape mode instead. I downloaded one of the pictures that was…3 votes -
1 vote
Hello,
it’s already possible, in the frame, go to “my web album pictures”, here you can multi select albums and play them.
It’s not possible from the web site.
The Pix-Star Team. -
resize on upload
Resize pictures on upload or emailed to the web site before storage. The size should be configured to be the native resolution of the frame retaining aspect ratio.
6 votesHello,
Our system is already working like this with auto resize.
The Pix-Star Team.
-
Show picture that is coming from the inbox.
When I open the inbox and say yes to a new picture, this picture should be desplayed as the next picture.
7 votesHello,
When you open the inbox manually to confirm the picture you already see it on the screen so you can visualize it as long as you want.
it’s already more or less what you ask for.
Once accepted we can only put it in the slide show and display it at the next rotation depending on the type of slide show normal or random it will have a different position.
We cannot display it again just after you accept all the pictures of the inbox.
The Pix-Star Team.
-
Internet Radio Station: What type of stream URL format does this device use?
I found a couple station URL's that work. But other formats don't. Can you provide more technical detail as to how the URL stream format needs to be sent.
1 voteHello,
could you contact us through our web site and give us the web radios that are not working for you, we will check and correct them if needed.
Thank you.
The Pix-Star Team.
-
What is the point in having different albums if you can play them separately?
I want to display one album at a time. I purchased my frame (10" version ) in March 2015. It will only let me select play all photos or weather. What is the point in having multiple albums if they are just going to display all together anyway? Very disapointed.
1 voteHello,
actually you can play each album separately one by one, of course.
just go inside the provider line (for instance pixstar) in this new screen you see the list of your albums.
then go INSIDE THAT ALBUM you want to play, press the first line " play all the pictures below" and it will play ONLY that SPECIFIC album.
if problem contact our support by email at
this feature is implemented and DOES work.
The Pix-Star Team.
-
1 vote
Hello,
This is a question of the Customer Support, we’ve already answered your email.
The Pix-Star Team.
-
Recent photos should not show weather
When I select the "show recent pictures" viewing mode, I get the weather information way too often, and the configuration to show the info every hour I have is not respected.
In practice this mode is not very usable because half of the displayed pictures are weather!
2 votesHello,
This new version with the weather removed in slide show is now ready!
Please contact our customer support by email at " info@pix-star.com " we will give it to you for testing first before we make it available to everybody.
The Pix-Star Team.
- Don't see your idea?