General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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Delivery Switzerland
Dear Team - I wanted to order you frames for Switzerland, but in your Drop Down List "Switzerland" is NOT mentioned ?? How to do, please HELP .
1 voteHello,
Sorry but we can’t deliver to this country due to several problems with the Customs recently.
The Pix-Star Team. -
Yes - please make a larger size and I will buy it
It would be great to have a larger size frame. I love the current one and would want to buy another one - but larger.
25 votesThank you for your patience, it was worth waiting for it, the wonderful new Pix-Star 15 inch is now available for sale at amazon.com and sears.com.
The Pix-Star Customer Support Team.
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1 vote
Hello,
inside your pix-star.com account go to the middle left there is a link to " suggest a weather location/city" use this we will review if it’s possible to add it.
The Pix-Star Team. -
Synchronise picture frame clock with web time server
Hi, I've noticed that the clock in the picture frame slowly drifts over time, this results in the time that my frame switches on and off gradually shifting. As the frame already has access to the internet, could you please consider adding a feature where the frame re-synchronises the clock (perhaps via an NTP server) possibly once a day? This would prevent any drift and keep the clock super accurate. You could even get the clock to auto adjust for daylight savings time.
125 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 support now date and time auto sync with network.
The Pix-Star Customer Support Team.
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I need to rotate some photos that were sent to my frame? any help?
help me rotate photos that were received on my frame
8 votesWhen the picture is playing on the frame slide show, press MENU button inside the menu that comes up from the left there is a rotate button in the middle.
The Pix-Star Customer Support Team.
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Nicknames
I'm trying to manage my picture frames. In the select frames list, the frames are named based on the e-mail created. Right now I only have 2 frames and I'm having a hard time remembering who's frame is who's. I plan on adding at least 3 more frames. I will need to make 3 more e-mails that I will need to remember who's created e-mail applies to who. If our frames can have nicknames it'll be easier to manage. So "Alesia_Family" Frame could be nicknamed "Grandma's Frame" and "jalesia" Frame could be Dad's Frame. With the option to have 25…
3 voteshello,
Now you can add nicknames to your frames in the multi-frame account.
The Pix-Star Customer Support Team.
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I need to remotely enable/disable the viewing of pics from an attached USB drive.
While I can remotely select the albums to cycle through, I cannot find a way to remotely select whether or not the pictures on an attached USB drive are included in the slide show. Since a USB drive can contain thousands of pictures, this ability would be very handy to have. It also seems pretty trivial to implement.
4 votes -
Don't like the new update for the Android. There is no way to set the interval for slideshow.
Don't like the new update for the Android. There is no way to set the time interval for slideshow.
1 voteHello,
Actually there is still this feature, no problem.
Same as on the previous Android Pix-Star app, no change.
1- if your mobile phone has physical buttons there are 2 methods to adjust slide show interval:
a- by clicking on the MENU button when the slide show is playing and a menu shows up inside you can change the interval.
b- or by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
2- If your mobile phone has no physical buttons (for example the “Next”) then use the 2nd method above:
- by clicking more than 2 seconds with your finder on the picture when slide show is playing this same menu shows up too.
Hope this clarifies.
The Pix-Star Team.
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1 vote
Hello,
could you contact our customer support through our web site or by email at " info@pix-star.com " we will help you with this.
The Pix-Star Team.
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add backup function to web interface.
I have my pixstar setup perfectly. All folders make sense and all photos came from lots of different places. Now i want an exact archive to save my work for all time. Please add a function to the website that will create a zip file and compress all content with all folders and let me download that zip file to my computer for posterity.
Please and thanks.
Your products and service make it smooth and painless to create wonderful works.of art that literally change the quality of peoples lives. Please help us easily preserve that for future reference.
6 votes -
Instruction worthless
can't set up email address
1 voteHello,
you need to go to www.pix-star.com to register the frame.
if you have any issue doing this please contact our customer support by email at:
Regards,
The Pix-Star Team.
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Add image name and properties to display
Add an option to display image name, folder (=web album) name, tags from image properties to the display
44 votes -
How about auto adjustment for Daylight Savings time!
Please change le clock to use NTP servers, GMT plus a timezone adjustment. I have to change the clock every time we move in and out of DST!
10 votesthere is already a network time auto sync every day.
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explain how to remotely determine frame model number
explain how to remotely determine frame model number
1 voteHello,
Sorry but this is not possible technically right now.
The P|ix-Star Team.
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Order Details
I ordered a Pix Star for Christmas. I would like shipping information for my order. Please contact me to discuss the status of my order
4 votesHello,
Could you contact us at info@pix-star.com with the shipping address provided at that time we will check where your order is right now.
Thank you.
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5 votes
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Remove pictures from Web Albums
Not all pictures from a web album I'd like to share on my Pix Star. For example if I share my Timeline photos from Facebook, I'd like to hide certain ones. Can that be a feature in the future?
24 votes -
1 vote
Hello,
Yes of course, go to the frame FILE MANAGER then you can copy from memory stick to the frame’s memory.
contact our support team at " info@pix-star.com " if needed.
The Pix-Star Team.
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Subject line from Pix-Star app doesn't appear as overlay
I have noticed that when sending a photo from the Pix-Star iPhone app, if I complete the optional subject line, it does not appear on the frame when overlay is activated. The overlay feature works fine when sending from a conventional email application, however. Would it be possible to have this corrected? Thank you.
1 voteNo when using the app it does go to the overlay but you can show the subject by activating the “show details of email” in the frame.
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Drag and drop capability for adding photos to Web Albums.
Sometimes it is much easier to drag photos to a photo upload box rather than browse to the files and select them. For example, we use iPhoto which has a complicated file structure which makes it hard to find individual photos. To get photos into a Pix Star web album, you need to export the photos first and then select them (creating unnecessary duplicates). It would be great if you could simply select the photos from within iPhoto (or other photo application) and then drag them to a Photo Upload box within the Pix-Star site. Most browsers, except for some…
4 voteshello,
The drag and drop is now fully implemented in the inbox and the web albums.
your feedback is appreciated.
Arnaud.
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