General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
215 results found
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2 votes
You are welcome.
The Pix-Star Team. -
Reminders online
I need to be able to create the reminders online. The remote control is too cumbersome without an actual keyboard and only up and down arrows. Additionally I need to be able to do it remotely.
Also, I need these reminders to stay up the whole day or at least for an extended amount of time. They can appear at the bottom of the pictures.
Birthday reminders should have a setting to repeat annually and stay up all day (like the weather).13 votes -
Auto sync network time with a manual time zone
I went from Central Daylight Time (CDT) to Central Standard Time (CST) last Sunday night (2017/11/05 at 2 AM).
The pixstar is set to auto sync with the network time.
The pixstar still says its 1 hour fast. I.E. Right now its:
$ date
Wed Nov 8 08:03:43 CST 2017But the pixstar says its: 09:03:43 !!!! I.E. it is set to the Eastern Standard Time (EST).
You should have a manual time zone.
17 votesIn the latest software version you can manually adjust the time zone inside the frame.
The Pix-Star Team. -
What video formats are supported
I am considering buying an XD 10.4 frame. Please can you let me know what video formats are supported.
8 votesHello,
you can send short video clips only by email or using our pix-star snap iPhone or Android app, most format are supported for video. Maximum 2 minutes length.
the Pix-Star Team. -
Fix the auto update feature of Pixstar so that it will connect with Onedrive
Fix the auto update feature of Pixstar so that it will connect with Onedrive
4 votesHello,
It’s working right now.
The Pix-Star Team. -
sync pix-star folders with my smugmug.com account
Thanks for the wonderful digital picture frame! After using it for a couple days, I thought it would be even better if you could update it such that
folders in my pix-star sync automatically with folders in my smugmug.com account. It will be a win-win-win for you and smugmug and users, for example, I will only need to upload once, either to smugmug or to pix-star, you will not worry about the memory limitation in pix-star (new folders can be downloaded to over write old ones), smugmug will expand the viewers with pix-star.1 vote -
ONedrive
Connect to a OneDrive shared folder. E.g. I share a folder from my OneDrive to my grandfathers account. I’d like to be able to show these pictures in the shared folder...
1 voteShared folders should work now for OneDrive.
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I want the display on all the time. I don't like the motion sensor.
This frame I for my parents and they don't move a lot during the day but enjoy watching the frame. Is there a way to turn off the motion sensor?sleep mode and keep it on all the time?
1 voteHello,
yes, go to change setting menu inside the frame then to auto on % off inside put all to OFF.
The Pix-Star Team.
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need simpler quick start directions. Frame doesn't display emailed photos that have been received in Pixstar acct.???
PIXSTAR for Dummies
1 voteHello,
could you please contact our support team by email at " info@pix-star.com " we will help you.
The Pix-Star Team.
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Periodic Re-Scan of Network Folders
I am an amateur Photographer - I store my pictures on my Photography PC and have sync software that distributes those pictures to my other PCs (for screensaver and viewing on the road) and to my NAS for long-term Storage. I would love it if the frame had an option to periodically rescan the selected folder(s) - perhaps as it is entering the stand-by mode? - to assure that the slideshow always contains the most recent entries to the folders.
2 votes -
Please use the email title used when emailing a picture from smartphone app as a caption for each picture
Please use the email title used when emailing a picture from smartphone app as a caption for each picture
7 votesHello,
You can already display the subject of the email as a caption at bottom of the image in the slide show inside the frame.
Go to change settings menu then to Slide show menu.
here go to
display details.
inside choose " display subject".
then in the slide show the subject will show on the picture.
REAMRK: this does not work in collage mode you need to switch to the mode where it shows 1 picture at a time on the screen.
The Pix-Star Team.
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Selecting all photos at one time
It would be nice to be able to select all of your photos at one time to share them with another account or move them
14 votesThis is already implemented.
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Questions on Pix-Star Google Photo Integration
I keep all my photos organized on Google Photos....I am looking for a frame that will randomly cycle my photos from Google Photos so I do not have to update the frame manually each time I have new photos. Is it possible for your frame to randomly cycle the Google Photos I have... ? How does the integration work between Google Photos and your frame ?
What integration do you have concerning the above.
2 votesHello,
our pix-star frames can import pictures from google photos, contact our customer support for more details as here it is for giving suggestion on product improvements.
The Pix-Star Team. -
How to avoid duplication on my uploaded photo?
If I upload photos sometimes there is a duplication. Can I avoid this?
7 votesHello,
you need to manually delete them online in the web album in your pix-star.com account.
The Pix-Star Team.
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Allow multiple folders to play, but not all
I would like the ability to select multiple (but not all) folders to be played. It looks like it's either one or all. How about some in-between? I have to work around this by creating a new folder and copying the ones I want to play to it, then select this new folder to be played.
7 votesHello,
While it is true you cannot do this selection from the web site, you can do it inside the frame going to “my web albums pictures” menu inside the frame then enter inside the supplier name and then inside you can select the albums to play.
Arnaud
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Be able to add photos to existing albums.
It seems you can't add upload pictures to an existing Web Album that has been created. You can Copy to an album, but that just requires an extra step of creating a new album, and then copying to the album you want.
1 voteHello,
yes it is possible from the inbox to copy pictures to an existing pix-star web album.
just select the pictures, then in the drop down menu choose the destination web album and they are copied.
The Pix-Star Team.
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Sleep Timer
Add a sleep timer option for sensor during sleep hours. I would love to have a setting to it turn off between 10pm-8am automatically.
4 votesHello,
thank you for this suggestion but it does already exist in the " auto on & off " menu of the change settings menu of the frame.
please check.
The Pix-Star Team.
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Weather should update hourly
Weather should update hourly. Only updates once a day early morning which is very misleading in the afternoon.
102 votesNow we update 2 to 3 times a day, it is not possible dot do hourly update, sorry about this.
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Clock/Time Option
Would like the option to switch to 24 hour clock
4 votesHello,
To switch the time to 24h mode go to the frame change settings menu then here go to “language” and choose the 2nd english language (english UK) then automatically time will be 24h.
The Pix-Star Team.
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Display the reminders for each day with the daily information pages (calendar and weather).
I would like to use this feature to remind my mom of appointments but I'm afraid she won't be looking at the frame when the reminder is displayed. If the reminders were displayed with the daily information, she would be more likely to see this information. Thank you!
8 votes
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