Support High Efficiency Image Format (.HEIC files)
Apple switched to .HEIC files a couple years ago and Android is adopting them as well, but these files don't appear on my Pix-Star PXT510WR04 FotoConnect XD 10.4 inch. Please update the firmware of existing frames to support Support High Efficiency Image Format. I know my phone can be configured to use JPEG files, but configuring my phone to overcome a limitation of a PIx-Star frame isn't the way to promote Pix-Star in 2019 and beyond.
In the meantime, please add a Knowledge Base article describing High Efficiency Image Format, the plan for Pix-Star support, and which frames will support the format.
Thanks!
Now HEIC format is supported when sent by email or uploading to a web album in the account.
Send sending for the iOS app they were already supported before.
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Erik commented
This needs to happen. how hard can it be?
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Joe Olinchak commented
Some think that the HEIC format is an Apple innovation. It is not. It was developed by the same group that developed the JPG format. Apple was simply among the first to implement it.
Are there any plans to update the Pix-Star software so that it supports this new format? -
pompio commented
Same here. Please include .HIEC before your product is obsolete.
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Rick commented
I would like to see this as well. All of the editing and viewing software that I use supports this format and I would like to be able to see these photos on my frame.