General Ideas
To continuously improve our services and products, we are providing you with an opportunity to submit suggestions and feedback to us. By providing Ideas and feedback to us on this public user forum, you AGREE that the Company, Spheris Digital Ltd, and the Pix-Star Team, will be COMPLETELY free to implement, use, or modify, in any way, your idea or suggestion (or any part of it), WITHOUT any payment or other obligation to you.
333 results found
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SAMBA server - drop the insecure SMB v1, upgrade to v2+
The original SMB protocol (v1) has been deprecated for years, known to be very insecure (remember WannaCry?).
Current systems don't even support connecting to that by default. In Windows 10 - since v1709 - you'd have to manually activate the old "SMB 1.0/CIFS client" feature to access this picture frame. And that is a BAD idea to have it enabled on a regular basis (makes you vulnerable to all kinds of attacks when connecting to any OTHER samba servers).My question is: do you even plan updating this (in firmware)? And when?
12 votes -
Could you please enable UK format date (ie dd/mm/yyyy - not mm/dd/yyyy)
Please allow date format to be set in UK format (ie dd/mm/yyyy).
11 votesHello,
we added the option to configure UK format, could you please reply to this email we will give you the link to download an update to apply ti with SD card.
Thank you.
arnaud
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Remote Firmware Update
It would be great if an "Update Firmware" button could be added to the Pix-Star portal. We bought two frames, the closest of which is 2 hours away. Neither of the recipients are particularly tech savy.
10 votesHello,
Contact us by email at
we will give you a method to remotely update the software of the frame when a new firmware is available
The Pix-Star Team
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Allow reminders to be created online.
Currently there is no functionality for reminders or alarms online. Creating them on the frame is cumbersome due to the interface.
10 votes -
How about auto adjustment for Daylight Savings time!
Please change le clock to use NTP servers, GMT plus a timezone adjustment. I have to change the clock every time we move in and out of DST!
10 votesthere is already a network time auto sync every day.
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Great product-Thanks! Set up a challenge using th buttons on the back. How about a touch screen interface?
Set up was difficult using the buttons on the back. Once frame was registered much easier. My suggestion is to include a touch screen interface--I keep hitting keys to input by Wi-Fi network--using buttons on back and then clicking Ok was time consuming. Thanks
10 votesHello,
The device comes with a remote control for more convenient operations.
You did not find it?
Any problem with it?
Regards,
Arnaud
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Sort external web albums alphabetically
When importing external pictures the albums are not shown in order, which makes finding specific albums difficult. Please present a sorted list. Specifically, I use SmugMug so I don't know if this problem exists with other sources.
10 votes -
Automatic Firmware Update
I once had a problem with the frame which was fixed in one of the updates, but I was not aware about that, as the frame simply shows images all the time and I have no need to look at the menu, so I didn't see the notification.
It would be really nice if the device could automatically install firmware updates by itself while asleep or early at the morning. You can make this optional, though.
Thanks :)
10 votesHello,
Contact us by email at
we will give you a method to remotely update the software of the frame when a new firmware is available
The Pix-Star Team
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Move images from inbox to web album
I would like it to be possible to move images from the inbox to a web album. Today I must copy images from inbox to a web album and after the copying is complete I delete the images from the inbox..
10 votesHello,
There is already such feature in the web site.
Select the picture to copy then just above the pictures at the right click on the drop down menu saying " copy picture to web album" and select the destination album.
remark: you must create the web albums first int eh page " view my web albums".
The Pix-Star Team.
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Display Captions that have already been entered into the .jpg photo by another editor
The IPTC metadata of the photos has Captions that I have entered using another editor. Picasa in my case but could be a different photo editor. The Caption can be seen when viewing the Properties of the photos - shows as the Title or Caption.
I would like Captions to be a Display Detail that I could select to display with my photo instead of Picture Name etc.
9 votes -
New App Update is NOT GOOD
The new app update is not user friendly. Takes too long to upload photos, no way to see history of what photos have been sent to what frame. I have 5 frames attached to my app and I cannot upload photos. I hope something changes.
8 votes -
Display the reminders for each day with the daily information pages (calendar and weather).
I would like to use this feature to remind my mom of appointments but I'm afraid she won't be looking at the frame when the reminder is displayed. If the reminders were displayed with the daily information, she would be more likely to see this information. Thank you!
8 votes -
5 GHz
Update units to access 5 GHz Wi-Fi routers
8 votes -
What video formats are supported
I am considering buying an XD 10.4 frame. Please can you let me know what video formats are supported.
8 votesHello,
you can send short video clips only by email or using our pix-star snap iPhone or Android app, most format are supported for video. Maximum 2 minutes length.
the Pix-Star Team. -
Is there a way to play the more recent pictures more frequently?
Play the more recent pictures more frequently, based on how many pictures are in storage.
8 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 have now a new mode where latest pictures are repeated more often in the slide show.
The Pix-Star Customer Support Team.
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The ability to edit alarms/reminders online
It would be most helpful to be able to edit existing alarms and reminders online. I would love to be able to change the time on a reminder rather than having to create a new alarm/reminder with the new time and then having to delete the old reminder.
8 votes -
I need to rotate some photos that were sent to my frame? any help?
help me rotate photos that were received on my frame
8 votesWhen the picture is playing on the frame slide show, press MENU button inside the menu that comes up from the left there is a rotate button in the middle.
The Pix-Star Customer Support Team.
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Slideshow: only Inbox (without local storage or web-folders)
Hello! Thanks for the great product. I buy it for my grandma in Germany and she love it.
Is it possible to show only the pictures of the "inbox"?
the more recent pictures are stored there
- we didn't want to show ALL web-folders and ALL the local storage - only the recent picturessorry for my bad english
best regards
jm8 votesHello,
New frames 10.4 & 15 inch sold after Nov. 1st, 2014 you can now select the inbox play all from the web site.
The Pix-Star Customer Support Team.
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7 votes
this is fixed
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Share account photos across multiple accounts
Is there any way to use the configuration from my first frame to be used for multiple frames when linked together? It looks like just emailed photos and new shared albums are linked but I can't link an existing album.
7 votes
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